Stephanie Bracken, Sr. PR Specialist
HYDERABAD, India (Aug. 8, 2012) – Go Daddy, the world's largest provider of Web hosting, domain name registrations and new SSL Certificates, is seeing a significant surge in new Indian customers over the last year and in recent months. Comparing July last year to July this year, new Go Daddy India customers have nearly doubled, growing by 91 percent. Since January and through the first seven months of the year, data shows Go Daddy growing new Indian customers by a robust 52 percent.
The news comes as Go Daddy India officially announces its customer care facility in Hyderabad, India, which has been in operation since June. A team of local agents, who speak local languages, are now providing Go Daddy's brand of award-winning customer service to Indian customers. Since opening a little more than one month ago, agents have taken more than 10,000 calls, mostly from entrepreneurs and business owners. To date, Go Daddy India now supports more than 120,000 customers.
Leading the expansion is Go Daddy India Managing Director Rajiv Sodhi, who is from Gurgaon, India and has 14 years' experience in the technology sector, primarily helping small businesses develop their online presence.
"What we are doing is helping people leverage the Internet to grow their businesses ... providing simple products at competitive prices and supporting them with industry-best customer service based here in India. It's a pretty straight-forward formula and it works," Sodhi said. "In this economy, everyone is looking for an edge. I think our timing has been exquisite and the results are playing out better than we expected at this point."
In addition to dramatic growth with customers, calls and service, monthly website traffic is rising rapidly, as well, with traffic to in.GoDaddy.com increased by 54 percent, year-over-year.
Go Daddy’s Vice President of International Development Ryan Corder, who is in India for the customer care center's official grand opening this week, said, "We have always believed the Internet is the heart of the new economy. We have already seen Go Daddy products help transform people's aspirations into reality here in India, and it's amazing to see."
PlanMyDay.in, an online remote secretary and productivity services company, is a prime example. What started as an idea and a domain name is now a fully operational, secure website geared toward helping people manage their time better. Small businesses benefit from the wide array of Go Daddy products and services like website design and cloud computing, all fully supported by Go Daddy's top-notch customer service. Go Daddy is fueling growth in India by offering a one-stop shop for small businesses looking to grow their businesses on the Internet.
"Go Daddy believes in the power of the Internet to bridge the digital divide in India. Our products and services empower Indian SMEs to grow their businesses and be the driver behind the Indian economy,” said Sodhi.
This business approach has helped Go Daddy grow to serve more than 10.4 million customers worldwide. Go Daddy also has more than 53 million domain names under management, the largest portfolio in the history of the Internet.
Recently introduced payment options also make it easy to do business with Go Daddy in India. Customers can make payments for online purchases in Indian Rupees through Net Banking, various cash cards and mobile devices, in addition to credit cards. These payment options make it convenient for customers to make secure transactions.
To find out more about how to get online easily and affordably, visit www.GoDaddy.com.
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