Greetings @marcodn ,
There are specific departments with email (generally to reply to) but there is no "general support" email address. Depending on your location, you may have chat available. Check your local homepage for options.
When you say "phone doesn't work" I'm not aware of any outages. Here's a Global List of contact numbers if you need one: https://www.godaddy.com/contact-us
I hope that helps,
Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support