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    Radioactive
    New
    ‎02-17-2020 08:40 AM
    ‎02-17-2020 08:40 AM

    Difficulties Contacting GoDaddy Support - canceled the services

    I am sick and tired of trying to contact Godaddy's support team with no success. The chat button doesn't work. I was billed with no notification and I have canceled the services involved. Now I need a freaking refund!

    Reply
    1 ACCEPTED SOLUTION
    PL281
    Super User 2020
    Super User 2020
    ‎02-17-2020 08:50 AM
    ‎02-17-2020 08:50 AM

    @Radioactive 

     

    We are end users like you - You will have to call / chat with GoDaddy support to get this resolved.

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    Reply
    2 REPLIES 2
    PL281
    Super User 2020
    Super User 2020
    ‎02-17-2020 08:50 AM
    ‎02-17-2020 08:50 AM

    @Radioactive 

     

    We are end users like you - You will have to call / chat with GoDaddy support to get this resolved.

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    Reply
    TLH
    Moderator
    Moderator
    ‎02-22-2020 12:58 PM
    ‎02-22-2020 12:58 PM

    Hi @Radioactive,

     

    Welcome to the Community,

    All renewals are preceded by an email sent to the address on your GoDaddy account. Please be sure this is a valid address and you list "@GoDaddy.com" as a preferred sender on your email plan to prevent them being filtered out to your spam folder. 

     

    GoDaddy Chat support is available from 5am-6pm MST (GMT-7), Monday - Friday on our US page: https://www.godaddy.com/help/?countryview=1. While the chat team is helping other customers, the chat option may not be on-screen until the next agent is available.

     

     

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at x.co/247support
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