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Domain renewal set to auto renew and somehow i couldnt login to my account

hi all, i am sorta new here


so I would like to ask here and expect you all will help me.


my domain was set to auto renew and somehow i couldnt login to my account or couldnt change the password either, i am closing my business and didnt want the domain to be renewed, my card has been charged yesterday for 2 more years and now i got in.


can anyone tell me why couldnt i login my account, and is there a way for me to get the payment back? as the payment has been locked but isnt charged by the godaddy ppl yet.


looking forward as this is a real depressing moment for me.


kindly help me out. 




Yah, what the purpose of selecting 1 month, 3months, or 2years? if its auto renewed by default
Community Manager

Hi @omerahmed,

So sorry to hear about you closing your business! You need to contact our customer support team as soon as possible to discuss this with them. You can find the phone number for your local area here I hope you get this resolved very soon. Take care!


RachelM - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.