Skip to main content
Help Center
The GoDaddy Community will undergo maintenance starting on Wednesday, August 4th at 3pm PST / 6pm EST. Learn more
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jquinn33
New

Frustration with GoDaddy account-related hosting emails

We got a notice that our "hosting account is reaching or exceeding its resource limits." but it doesn't say which hosting account it is. We host numerous sites under one account so never know which one needs attention. I just spent 45 minutes with GoDaddy chat trying to find out which hosting account it was!! I can't do this every time I get this alert. Please include the hosting account that has reached or exceeded it's resource limits IN THE EMAIL so we don't have to contact you every time!! 

1 REPLY 1
MrVapor
Super User 2020

Hey there, 

 

I understand the frustration. However, this is an automated email specifically designed to bring your attention to an issue that you need to address.  The reason the email is generic is due to the fact that GD has over 17 million customers and that means hundreds, if not thousands, of these emails, get kicked out daily. Bottom line is that's it's really hard to personalize that type of email when it goes out to so many people. 
 

All that being said, if you need help figuring out where the issue lies, I would advise calling in and speaking with the Hosting department.

Here's how you can monitor this stuff on your own a bit. I would strongly advise that you become familiar with this stuff because the hosting company simply can't until there's already an issue occurring.

 

METHOD #1: USING THE TOP COMMAND

The traditional way of viewing resource usage information on Linux is to use the top program. The top program provides a real-time view that includes system information and a list of running processes. You can also customize which information top displays.

To start top, log in to your account using SSH, and then type the following command:

top

By default, top updates the displayed information every 3 seconds. There are many commands for manipulating the information that top displays. For example, to sort tasks by CPU usage, type P.

To view detailed information about using the top command, type the following command:

man top

METHOD #2: USING THE ATOP COMMAND

The atop program is similar to the well-known top program, but it has many extra features. Like top, atop displays a real-time summary of the system's resource usage. However, atop displays more detailed information, as well as several ways to view and filter that information. Additionally, atop runs a background process that maintains system activity log files. You can access these system activity logs in atop to view past resource usage information.

To start atop, log in to your account using SSH, and then type the following command:

atop

When you start atop for the first time, the amount of information displayed can be a little overwhelming. Here is a quick summary of the information atop displays:

  • The top line displays the server name, as well as the date and time of the last data sample.
  • The PRC row displays general statistics, such as time spent in system calls (sys) and user space (user). This line also displays the total number of processes (#proc) and zombie processes (#zombie).
  • The CPU and cpu rows display statistics for each CPU.  Each row shows the percentage of time a CPU has spent doing various tasks such as system calls (sys), user space processing (user), servicing hardware interrupts (irq), doing nothing (idle), and waiting for disks (cpuXXX w).
  • The CPL row displays the weighted load average for the past 1, 5, and 15 minutes. It also shows the number of context switches (csw). Context switches occur when the processor switches between kernel space and user space.
  • The MEM row displays memory usage information.
  • The SWP row displays swap memory usage information.
  • The PAG row displays paging memory frequency, and should appear rarely on a healthy server.
  • The DSK row displays disk usage information.
  • The NET rows display usage statistics for each network interface.

To view complete reference information for the atop command, type the following command:

man atop

View server activity history

The atop program maintains activity logs for the past few days. If your web site started experiencing problems yesterday, for example, you could load yesterday's resource usage data into atop and view what was happening on the system at the time.

To view the server's activity for today, type the following command:

atop -r

After atop loads the server history, you can move forward through the history by typing t(lowercase t). Note that the time at the top of the screen moves forward. To move backward through the history, type T (uppercase T).

To view the server history starting at a specific time, start atop with the -b option. For example, to view the server activity for today starting at 10:15, type the following command:

atop -r -b 10:15

To view resource usage for days in the past, list the files in the /var/log/atop directory to see which days are available. Then start atop using the -r option and the specified log file. For example, the following command instructs atop to load resource usage data for June 16, 2013:

atop -r /var/log/atop/atop_20140316

To quickly and easily view resource usage information for yesterday, type the following command:

atop -r y

Similarly, to view resource usage information for the day before yesterday, type the following command:

atop -r yy
VIEWING DISK USAGE INFORMATION

cPanel's Disk Space Usage page enables you to see how much disk space your account's directories and databases are occupying. You can view the information in bar graph format, and you can also sort directories by name and disk space usage.

You can use cPanel's File Manager to view disk usage information for individual files.

To view information about your account's disk usage, follow these steps:

  1. In the Files section of the cPanel home screen, click Disk Space Usage.
  2. Bar graphs appear that show relative disk usage by directory.

    If there are a lot of files and directories in your account, it may take a few minutes for cPanel to calculate all of the disk usage information.

  3. Beneath the bar graphs, you can view disk usage by directory, in both megabytes (MB) and bytes (there are 1048576 bytes in 1 megabyte):

  4. You can sort disk usage information in two ways:

    • To sort by directory name, click name.
    • To sort by size, click disk usage.
      Sorting by size is an excellent way to quickly determine which of your directories are taking up the most disk space.
  5. You can also navigate through the directory hierarchy to view disk usage information for subdirectories:

    • To view a subdirectory, click the + icon next to the parent directory's name.
    • To hide a subdirectory, click the - icon next to the parent directory's name.

Yup, that's a lot of information but it should help you determine what the issue is and how to correct it once you determine the server that's causing the issue.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community