We got a notice that our "hosting account is reaching or exceeding its resource limits." but it doesn't say which hosting account it is. We host numerous sites under one account so never know which one needs attention. I just spent 45 minutes with GoDaddy chat trying to find out which hosting account it was!! I can't do this every time I get this alert. Please include the hosting account that has reached or exceeded it's resource limits IN THE EMAIL so we don't have to contact you every time!!
I understand the frustration. However, this is an automated email specifically designed to bring your attention to an issue that you need to address. The reason the email is generic is due to the fact that GD has over 17 million customers and that means hundreds, if not thousands, of these emails, get kicked out daily. Bottom line is that's it's really hard to personalize that type of email when it goes out to so many people.
All that being said, if you need help figuring out where the issue lies, I would advise calling in and speaking with the Hosting department.
Here's how you can monitor this stuff on your own a bit. I would strongly advise that you become familiar with this stuff because the hosting company simply can't until there's already an issue occurring.
METHOD #1: USING THE TOP COMMAND
The traditional way of viewing resource usage information on Linux is to use the top program. The top program provides a real-time view that includes system information and a list of running processes. You can also customize which information top displays.
To start top, log in to your account using SSH, and then type the following command:
By default, top updates the displayed information every 3 seconds. There are many commands for manipulating the information that top displays. For example, to sort tasks by CPU usage, type P.
To view detailed information about using the top command, type the following command:
METHOD #2: USING THE ATOP COMMAND
The atop program is similar to the well-known top program, but it has many extra features. Like top, atop displays a real-time summary of the system's resource usage. However, atop displays more detailed information, as well as several ways to view and filter that information. Additionally, atop runs a background process that maintains system activity log files. You can access these system activity logs in atop to view past resource usage information.
To start atop, log in to your account using SSH, and then type the following command:
When you start atop for the first time, the amount of information displayed can be a little overwhelming. Here is a quick summary of the information atop displays:
To view complete reference information for the atop command, type the following command:
View server activity history
The atop program maintains activity logs for the past few days. If your web site started experiencing problems yesterday, for example, you could load yesterday's resource usage data into atop and view what was happening on the system at the time.
To view the server's activity for today, type the following command:
After atop loads the server history, you can move forward through the history by typing t(lowercase t). Note that the time at the top of the screen moves forward. To move backward through the history, type T (uppercase T).
To view the server history starting at a specific time, start atop with the -b option. For example, to view the server activity for today starting at 10:15, type the following command:
atop -r -b 10:15
To view resource usage for days in the past, list the files in the /var/log/atop directory to see which days are available. Then start atop using the -r option and the specified log file. For example, the following command instructs atop to load resource usage data for June 16, 2013:
atop -r /var/log/atop/atop_20140316
To quickly and easily view resource usage information for yesterday, type the following command:
atop -r y
Similarly, to view resource usage information for the day before yesterday, type the following command:
atop -r yyVIEWING DISK USAGE INFORMATION
cPanel's Disk Space Usage page enables you to see how much disk space your account's directories and databases are occupying. You can view the information in bar graph format, and you can also sort directories by name and disk space usage.
You can use cPanel's File Manager to view disk usage information for individual files.
To view information about your account's disk usage, follow these steps:
Bar graphs appear that show relative disk usage by directory.
If there are a lot of files and directories in your account, it may take a few minutes for cPanel to calculate all of the disk usage information.
Beneath the bar graphs, you can view disk usage by directory, in both megabytes (MB) and bytes (there are 1048576 bytes in 1 megabyte):
You can sort disk usage information in two ways:
You can also navigate through the directory hierarchy to view disk usage information for subdirectories:
Yup, that's a lot of information but it should help you determine what the issue is and how to correct it once you determine the server that's causing the issue.
Once your issue is resolved,
please be sure to come back and click accept for the solution