Hi @jhoag04. Thanks for posting. I can see how this experience would be frustrating for you. Based on the link and what happened when you clicked it, I'd guess you are using our Website Security service. If the reply button didn't work, it may be that the link was somehow broken.
We do not have general support via email. We do have some specific teams that communicate this way, but that is usually only accessed when a support ticket of somehow is created. To access your Website Security tickets (if you can't use the link), you can log into your GoDaddy account and go to the Products page. From there, find the Website Security section and click Manage next to the security plan for your website. Note that it does take a few seconds before the next page will begin loading. Once you get to the Security, click "Cleanup". There you can see the tickets you've had with that team. There are a few tabs that may appear there depending on what service you're using.
If you need to speak with support and don't wish to call, you can reach out to our chat support team. They are available Monday - Friday, 5 am to 6 pm (UTC/GMT -7) on the United States - English version of our website. Just click the "Contact Us 24/7" link and you should see the option to chat if your visiting within that timeframe.