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I have been debited but product not paid for

Account E-receipt.jpgDebited but not credited.jpg


Please, I have been debited on my card for SSL Certificate 1yr Purchase but the product purchase returned an error "There was a problem processing your transaction. Please verify your payment information or use an alternate form of payment."


Please sort that out as soon as possible


Re: I have been debited but product not paid for

Hi @ekemini_essien'


Welcome to the Community!

The users in this community forum have no access to your account or ability to assist with a billing issue. Please contact our customer support team at one of the numbers in the link below so they can review the charge and determine the status of the renewal. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (



TLH - GoDaddy | Community Moderator
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