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Payment Trouble

Hi everyone. I have one trouble with my payment. I just order for one hosting in 3year. But it seems Godaddy give me for double hosting. So I have to pay the payment for all of it. I really confused for that. Anyone can give me a reason. And how can I get back my money?

1 ACCEPTED SOLUTION
Community Manager

Hi @daothimai,

For product cancellations and refunds, most requests are going to be account specific so you need to contact our customer support team. You can check out our refund policy to review if your product/services may be eligible for a refund with cancellation: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID 

 

Our customer support teams are great at helping you determine if we can help resolve an issue with a product or helping you review your account for cancellation and refund eligibility. By contacting our live support teams they can give you more details to help you with the specific accounts and charges in your account. You can find the best number in your local area by going to https://www.godaddy.com/contact-us.aspx 

 

We’re unable to issue refunds on behalf of customers through our Community forums. Take care! 

Rachel

RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

1 REPLY 1
Community Manager

Hi @daothimai,

For product cancellations and refunds, most requests are going to be account specific so you need to contact our customer support team. You can check out our refund policy to review if your product/services may be eligible for a refund with cancellation: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID 

 

Our customer support teams are great at helping you determine if we can help resolve an issue with a product or helping you review your account for cancellation and refund eligibility. By contacting our live support teams they can give you more details to help you with the specific accounts and charges in your account. You can find the best number in your local area by going to https://www.godaddy.com/contact-us.aspx 

 

We’re unable to issue refunds on behalf of customers through our Community forums. Take care! 

Rachel

RachelM - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post