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hzuberi
New

Unable to access products page

On my computer when I login the login page accepts the login name and password and shows products page for a brief period of time. But it redirects again to the login page. On other computers the products page stays there and I can work on that. This is happening on all the browsers. Chrome, Edge and firefox. Any idea what is wrong?

1 ACCEPTED SOLUTION
JesseW
Community Manager

Hi @hzuberi. Thanks for posting. I'm not aware of any issues with the My Products area of our website currently. I would try logging in specifically using Google Chrome or FireFox Private Window if you haven't already done so. If that doesn't help, then you may want to touch base with a GoDaddy Guide so they can make sure there are no problems with your account. I hope you're able to get this figured out. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.

View solution in original post

2 REPLIES 2
MrVapor
Super User 2020

@hzuberi 

 

It sounds like there may be a redirect hidden somewhere in the site configuration. What platform are you using?

 

If it's WordPress, try disabling the .htaccess file.

 



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JesseW
Community Manager

Hi @hzuberi. Thanks for posting. I'm not aware of any issues with the My Products area of our website currently. I would try logging in specifically using Google Chrome or FireFox Private Window if you haven't already done so. If that doesn't help, then you may want to touch base with a GoDaddy Guide so they can make sure there are no problems with your account. I hope you're able to get this figured out. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.

View solution in original post