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like2hike
New

Web Hosting with cPanel (Free Trial with Domain)

GoDaddy keeps attempting to bill me for a product I do not have. It displays on my product page but has never been set up. have no way of deleting it or removing the item from my account.

This is the second time this has happened and appears that GoDaddy will automatically try billing again.

How do I make it stop?

From the email received:

We tried to bill your Visa card ending in 49 in the amount of $95.88 for the item(s) below, but our attempt failed. This could be due to an invalid or expired credit card on file.

Economy Linux Hosting with cPanel Renewal
Expires: 6/4/2018
Next Billing: 6/24/2018
Term: 1 Year
Total: $95.88

If a date is listed in the “Next Billing" field above, we will hold your item(s) and attempt to bill again on the date shown.
1 ACCEPTED SOLUTION
GaryA
Moderator

Hi @like2hike, thanks for posting.

If any product or service is listed in your account or product page, you can cancel it using the steps in this article:

https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

View solution in original post

1 REPLY 1
GaryA
Moderator

Hi @like2hike, thanks for posting.

If any product or service is listed in your account or product page, you can cancel it using the steps in this article:

https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

View solution in original post