Wrongly billed

[Moe3]

I recently received a notice to renew a service that I never ordered "Calendar" or used for 11 months. A Go-Daddy rep added to my account without my consent and when I became aware of the issue they would not acknowledge the error.

How do I get to a billing review to see that first I never ordered it, second never used it, and third be reimbursed for the charge?

[justingodfrey · Accepted solution]

---

@Moe3 wrote:

I recently received a notice to renew a service that I never ordered "Calendar" or used for 11 months. A Go-Daddy rep added to my account without my consent and when I became aware of the issue they would not acknowledge the error.

How do I get to a billing review to see that first I never ordered it, second never used it, and third be reimbursed for the charge?

---

@Moe3 Go to "my renewals" in your Godaddy account and you can see when it renewed. Go to Godaddy's live chat with your receipt number for a refund.

--

[pcDemos]

I have the billing issues too and can't find the "live chat"?

Link?

[RachelM]

@Moe3 & @pcDemos, If you're part of the GoDaddy Pro program, https://www.godaddy.com/pro, you'll get 24/7 help via chat, email and phone. I strongly recommend you joining and utilizing our service if you qualify.