• GoDaddy Community
  • Buying & Selling Domains
  • Buying & Selling Domains

    cancel
    Showing results for 
    Show  only  | Search instead for 
    Did you mean: 
    Go to solution

    I paid for the domain backorders, but it was extended, how do I get the money back?

    Hi

    I paid for the domain backorders, but it was extended, how do I get the money back?

    Thanks!

    1 ACCEPTED SOLUTION
    Rockstar II


    @onliner-apps wrote:

    Hi

    I paid for the domain backorders, but it was extended, how do I get the money back?

    Thanks!


    @onliner-apps Domain name backorders are nonrefundable, they are actually "credits" which can only be reused for another backorder. See here: https://www.godaddy.com/help/change-a-backorder-to-a-different-domain-name-6007?isc=cjc1off30

    ----

    3 REPLIES 3
    Rockstar II


    @onliner-apps wrote:

    Hi

    I paid for the domain backorders, but it was extended, how do I get the money back?

    Thanks!


    @onliner-apps Domain name backorders are nonrefundable, they are actually "credits" which can only be reused for another backorder. See here: https://www.godaddy.com/help/change-a-backorder-to-a-different-domain-name-6007?isc=cjc1off30

    ----

    But the menu "Backorders and Monitoring" I have empty. See attached.

    Please help me.

    P.S. Customer #177768605

     

    FireShot Capture 42 - Domain Manager - Home_ - https___dcc.godaddy.com_dcc40_Default.aspx.pngFireShot Capture 43 - My Account I Order History - https___account.godaddy.com_orders.png


    @onliner-apps wrote:

    But the menu "Backorders and Monitoring" I have empty. See attached.

    Please help me.

    P.S. Customer #177768605

     

    FireShot Capture 42 - Domain Manager - Home_ - https___dcc.godaddy.com_dcc40_Default.aspx.pngFireShot Capture 43 - My Account I Order History - https___account.godaddy.com_orders.png


    @onliner-apps I cannot see the attachments but go into your domain manager, click on the backorders spot and then on the right click "add backorder" and your credit should be listed there.

    ---