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    problem with backorders using backorder credits...

    hello I requested 6 backorders using my backorder credits

    those domains were listed in Godaddy auctions (expired)
    but the system did not make any bid according to the indicated by the support via chat (the orders were ignored)

    I sent 2 emails yesterday and today reporting the incident (unanswered)
    ticket Inquiry 36897621 and 36892592
    to manually associate the backorder credits with the 6 domains and change the status to "paid" because in the panel they show the status "pending payment" despite having used a credit backorder before the auction closed and I was the only bidder

    It seems that the problem was some kind of temporary error
    because hours later I requested a last backorder using my backorder credit in other domain.co and if it works correctly the status of the domain is "paid"

    please help me to solve this problem
    I paid for those domains using the backorder credits

    regards

    1 ACCEPTED SOLUTION
    TLH
    Moderator
    Moderator

    Hi @demonio145,

     

    As this is a community forum, the other community users are unable to assist you with a review of ticket numbers or account references. As this is an account-specific issue, please contact our customer support at one of the following options.

    1. Please go to http://support.godaddy.com/ for additional information. See the subject options on the top for our online FAQs and scroll to the bottom for the option to chat with a representative right away.

    2. For product-specific or account management support, please go to the following link: https://www.godaddy.com/help?ci=

     

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at godaddy.com/help/contact-us
    1 REPLY 1
    TLH
    Moderator
    Moderator

    Hi @demonio145,

     

    As this is a community forum, the other community users are unable to assist you with a review of ticket numbers or account references. As this is an account-specific issue, please contact our customer support at one of the following options.

    1. Please go to http://support.godaddy.com/ for additional information. See the subject options on the top for our online FAQs and scroll to the bottom for the option to chat with a representative right away.

    2. For product-specific or account management support, please go to the following link: https://www.godaddy.com/help?ci=

     

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at godaddy.com/help/contact-us