goodmorning we bought this domain www.rebetwin.com
and recive the email that confirm that the payement was ok (img1)with this message:
This And Confirm Your order number 1092778801. Check your receipt and a BEGINS use the products.
in the same day we recive the follow messagge (img2)
The registration of the following domain name is not successful:
Error: failed registration Trustee contact service declined.
We will evaluate the error and, if necessary, ritenteremo recording. If we fail to properly register the domain name, you will issue a credit to your account (wait one business day to refund processing).
But we didn't recive any news after this messagge and any "issue a credit to your account "
Now we can't understand why is not possible to see the domain on the list in our account and in the same time that this domain in this moment is took and is possibile to see that is under godaddy , were we can understand under who is registred this name?
the godaddy livechat is off , is possible to contact godaddy with mail?
if the domain is registered under our name , why we can't see on our list?
but on the list on our domain is not possible to see
I see two different domains here: rebetwin.com and rebetwin.it
You seem to own the .com and according to whois someone else (rebet.it) has owned the .it since February.