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How do I cancel Auction membership?

Hello,

I have searched everywhere and there's no support on this service

How do I cancel Auction membership?

 

they keep charging and it's super annoying, just taking $ off my account,

Please help

5 REPLIES
Anonymous
Not applicable

Re: How do I cancel Auction membership?

Hi @MichaelPerez,

 

Simple really, your auction membership must be under auto-renew...... cancel the auto-renew. 

 

 

"I don't work here, just helping out when I can." Cat Very Happy

Re: How do I cancel Auction membership?

Thanks, but where do I do that?

I searched all around but did not find it.. can you guide me step by step? (the interface doesn't allow it and it seem intentional) 

Anonymous
Not applicable

Re: How do I cancel Auction membership?

Hi @MichaelPerez,

 

It should be listed under your products. Log in, go to products, find it and you should see that auto renew is on yes?

Other than accessing your account I can't really advise any further as I can't work blind.......

 

"I don't work here, just helping out when I can." Cat Very Happy

Chopper
Novice
Solution

Re: How do I cancel Auction membership?

I had trouble finding it also but I did eventually get it under ACCOUNT SETTINGS -> RENEWALS & BILLING, check the box and then Cancel Renewal at the top. Good luck!

data
Novice

Re: How do I cancel Auction membership?

Thanks to Chopper.

I think it's a strategy by GoDaddy to stop you cancelling Auto-renewal.

Whenever I have to cancel Auto-renewal I have to spend 15 minutes looking unsuccessfully at every possible spot it could be. Then I go to Google and luckily, the Community has answered the question.

It doesn't say much for GoDaddy design but it does make them more money, the worse it is laid out.

YES:

After ACCOUNT SETTINGS -> RENEWALS & BILLING it was obvious.

 

NO:

Here's where NOT to go:

MY PRODUCTS -> DOMAIN PRODUCTS -> Auction Membership -> Manage -> Settings (and don't waste time to look under the Payment tab)