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Cannot connect GoDaddy domain to one.com

Hey there ,

 

I remember I previously purchased a domain from GoDaddy and managed to host it on one.com with no problems, however this time, every time I enter the domain now it redirects you back to GoDaddy or if your preview the files (uploaded on one.com) it just gives you a blank screen. 

I have contacted one.com about this issue and they told me it is on your side: 

The domain is still not transferred to one.com. Please contact godaddy and advise them to change the IPS TAG to TJNF-DK with name servers ns01.one.com and ns02.one.com. Once done the domain should be using our hosting within 24 hours.

 

Could you assist me with this please or is this something I can do myself? If you could provide me with the steps required to fix this issue please.

Many thanks

1 REPLY 1
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Moderator
Solution

Re: Cannot connect GoDaddy domain to one.com

Hi @dlee23, thanks for posting.

Changing the IPS tag is only required to transfer the domain name and move the domain registration to another company. It is not required to only change your hosting or website provider. Updating the IPS tag will make it so your domain name is no longer registered or managed at GoDaddy.

If you want to change the IPS tag to move the domain registration to another company, you will need to call Support to request the change. Support can be reached by calling any of the numbers on this page:

https://www.godaddy.com/contact-us.aspx

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status