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    Subscribers don’t get emails

    I used a GoDaddy central template to build the site. On the home page, there’s a sign up to follow blog posts. It’s supposed to send an activation email, then email when there’s a new blog post. It doesn’t work - no gets emails. What am I missing? Do I need to upgrade to something else? I chatted with a specialist last week but he didn’t have any answers. I’m very unhappy with the site because of this. 

     

    We will retire shortly and travel in our RV. Blog posts of our adventures, pretty simple. 

     

    Thoughts?

    5 REPLIES 5
    Helper V
    Helper V

    Re: Subscribers don’t get emails

    @Mangoandjune,

     

    Are you able to see the signed up emails in your dashboard or control panel?...

    If you're able to see the signed up emails!, Then front-end system is working properly and there is an issue with the back-end system...

    Please check the Blog Feed settings!, and test your site after that...

    Please call GoDaddy support team if this issue does not resolve after checking...

     

    Thank you

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA

    Re: Subscribers don’t get emails

    Thank you for the response.

     

    In GoDaddy Go Central > Subscribers, I see our subscribers.

     

    We are using GoDaddy's Blog. I don't see any Blog Feed Settings. I see new post, edit post, delete post and now can add a single image. Where should I be looking for settings?

     

     

    Helper V
    Helper V

    Re: Subscribers don’t get emails

    @Mangoandjune,

     

    Looks like front-end system is working properly!, but unfortunately back-end system is not sending out notifications...

    The subscription component should have it's own settings!, something like send new blog post notifications to subscribers...

    The thing is I don't have account access!, but support team will have account access...

    https://www.godaddy.com/contact-us.aspx

     

    Hope this helps

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA
    Solution

    SOLVED: Re: Subscribers don’t get emails

    The website is collecting subscribers' emails and this works fine. Emails don't happen automatically - instead you need to create an email campaign to your subscribers to alert them there is a new blog post. While this is quite simple, it wasn't very intuitive! I also needed to upgrade my plan. I was limited to 50 subscribers with the personal plan for $5.99 a month. At $14.99, I can have 50,000 subscribers and send 50,000 emails a month. I'm covered.

    Helper V
    Helper V

    Re: SOLVED: Re: Subscribers don’t get emails

    @Mangoandjune,

     

    Happy that your issue is resolved, good day...

    Smiley Happy

     

    Regards,

     

    Praveen Thomas

    GoDaddy 24/7 Support www.x.co/247support
    ----->NEXIA