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    Maxa
    Getting Started

    Reseller Storefront customization

    Hi there

    I have been trying to connect my domain to the reseller for two days

    But there are some problems.

    1. Custom Domain does not work

    2. After changing the DNS, the e-mail stopped working ( CPanel email )

    3. I pressed I manage my DNS, but the domain is on Godaddy!

    How to solve it. Regards

    1 ACCEPTED SOLUTION
    JesseW
    Community Manager

    Hi @Maxa. Perhaps you've solved this already, but I'm able to see your website when I visit shop.maxaidea.ca/. The URL is also loading when I test it globally. Hopefully it's working for you as well. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.

    View solution in original post

    7 REPLIES 7
    Nate
    Super User II

    The DNS setting for your custom domain should not affect your email.

     

    CNAME-

    Host: shop

    Points to: cdrapplication.secureserver.net

     

    This would make shop.yourdomain.com, replace 'shop' if you used a different sub-domain.

    Maxa
    Getting Started

    Screenshot 2019-01-30 at 9.02.50 PM.png

    this is what i have!

    Maxa
    Getting Started

    Nate
    Super User II

    It will take some time for the screenshot you've posted to pass moderation.  But testing the link you've provided it does seem to be pointing to the appropriate server.

     

    Make sure you've activated the custom domain in the Reseller Control Center and that there's no typos, then click Save at the bottom of the page.

     

    It can take some time to activate the domain and issue an SSL certificate (for https://) but generally it shouldn't be too long.

    Maxa
    Getting Started

    Still does not work
    There are no solutions
    Technical support keep sending to wait 24H

    Annoying

    JesseW
    Community Manager

    Hi @Maxa. Perhaps you've solved this already, but I'm able to see your website when I visit shop.maxaidea.ca/. The URL is also loading when I test it globally. Hopefully it's working for you as well. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.

    View solution in original post

    Maxa
    Getting Started

    Now, everything works, contact technical support over the phone to solve all the problems

    thank you all