I am trying to make my new website accessible when searched for via google and every time the result has a description line of "A description for this result is not available because of this site's robots.txt". And when the result link is selected it displays that it can't connect to the website as it is configured incorrectly. I have attempted to include a robots.txt file with no success thus far.
Can someone tell me what I am doing wrong and how to fix it please?
Hi @r0sie-26, thanks for posting.
Without knowing the site, it's hard to say what might be the issue.
If you do not have a robots.txt file for your site, I would suspect that the domain name is either not pointing to our hosting services or the domain name is redirecting to another hosting/website service.
I suggest double checking the DNS settings for your domain name, to ensure that the A Record points to the IP address of your hosting plan.
This does sound like an issue specific to your account. If you continue to have trouble with it, you may want to contact Support so they can review your account in detail.