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Disconnecting Website

I have a website that is hosted by GoDaddy and is connected to WordPress. When I go onto my GoDaddy Pro Dashboard the website is always disconnecting. The website still works if someone is to go look at it, but when it is disconnected I am not able to use the dashboard. I have to reconnect it constantly, and even that doesn't work all the time. I have contacted the support and they have told me to clear my cache which also only works sometimes. I only know the basics so an information on this will be helpful.