Enabled SSH, "You don't have a hosting plan"

[sjb1983]

Hi, I'm upgrading a site for someone else and after enabling SSH, when trying to manage the hosting domain I'm being hit with "You don't have a hosting plan".  If this is some issue due to the server upgrade,  I would've appreciated a warning in relation to that so I know what's going on.  Is the owner supposed to enable something via email or did we forego that because he already authorized me as a delegate?

[Heather · Accepted solution]

Hello @sjb1983!

Thank you for posting. This is not what should be happening when you enable SSH. I'd recommend reaching out to our support team to troubleshoot, if you haven't already. 

[sjb1983]

Thank you for your response, Heather! I talked with support and got it figured out.

[tslazyk5894]

Any chance you could let us know how you were able to enable SSH and how you solved your issue?  Thanks.