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Hosting not working, sites down more than 24 hours

More than 20 of my sites hosted with GoDaddy are down since more than 24 hours. Each time I get a reply "We are resolving the issue as the issue is from our end. Our server is facing a critical issue. We will not be able to tell the time the issue will be resolved."  What should be donw in this case.

I am not able to access my files system, not able to ftp to the server, not able to see my sites as all sites (which are client sites) are down since more than 24 hours!

My reputation is as stake and GoDaddy customer service is not very helpful as they are neither able to provide a resolution nor an ETA for the resolution.

 

 

1 ACCEPTED SOLUTION
PL281
Super User IV

@ruchikaiwc 

 

We are end users like you - so in this case we will not be able to resolve your issue / give you an eta. As it sounds like this is a major issue, the only thing I can say is that technology sometimes fails and just like if your home computer had a major issue that it might take some time to get it back up and running the same is true for web servers in a datacenter - it's not always as simple as just put the hard drive in a new machine.

 

I hope your server comes back online soon.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

1 REPLY 1
PL281
Super User IV

@ruchikaiwc 

 

We are end users like you - so in this case we will not be able to resolve your issue / give you an eta. As it sounds like this is a major issue, the only thing I can say is that technology sometimes fails and just like if your home computer had a major issue that it might take some time to get it back up and running the same is true for web servers in a datacenter - it's not always as simple as just put the hard drive in a new machine.

 

I hope your server comes back online soon.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post