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My new website just says "server DNS address could not be found"

Please help me in resolving the issue.

My domain name is neocents.com

8 REPLIES 8
Rockstar II Rockstar II
Rockstar II

Re: My new website just says "server DNS address could not be found"

If you new site is hosted with GoDaddy you have to change the DNS to the default GoDaddy servers.  Right now they are:

 

Name Server: NS1.POWERSELLERTEMPLATES.COM
Name Server: NS2.POWERSELLERTEMPLATES.COM

 

=> Go to > Managed My Domains > Click on your Domain Name

=> Click on the Manage link under the listed Nameservers.

=> Choose: Standard. Go Daddy hosting, forwarding, and parked domains.

=> Click Save.

 

HTH! Smiley Wink

Judith
“Nothing will work unless you do.” ~Maya Angelou

New

Re: My new website just says "server DNS address could not be found"

Thanks for your answer.

It is not hosting by godaddy. powersellertemplates is the server i am hosting with.

What to do in that case?

Godaddy has no convincing answer. seems they don't know or they don't want to help

Helper V

Re: My new website just says "server DNS address could not be found"

@vdhir, since you are using powersellertemplates, GoDaddy can't help. You need to get help from powersellertemplates. They will tell you what nameservers to use. I will assume that you have the correct nameservers specified. It might take a few more hours for the changes to propagate. The other hosting company will tell you how to update the other DNS records. You need to change the "A" records but that might need to be done in GoDaddy or it might need to be done in powersellertemplates; powersellertemplates will tell you.

 

The DNS nameserver records have propagated to Turkey and Malaysia and while I was typing this it propagated to France. So hopefully it will propagate to most of the rest of the world soon but there are a few countries that take longer.

New

Re: My new website just says "server DNS address could not be found"

Thanks Sam.. Your answer makes sense to me.

Also can you help me to know if there is any other thing to update on the godaddy settings like ip or any other file which is hindering the process ?

 

New

Re: My new website just says "server DNS address could not be found"

Anyone help pls..

New

Re: My new website just says "server DNS address could not be found"

@SamHobbsCan you please check where it is now? because i am still facing the issues.

Please anyone help me. I am so frustrated right now with this.

Helper V Helper V
Helper V

Re: My new website just says "server DNS address could not be found"

@vdhir,

 

It seems like you got this working.  When you get a chance, please let us know what you did to make it work.

 

 

~Jan Mykhail Hasselbring Web Administrator @ wwwR.us
Email:support@wwwr.us Phone:4435-WWW R US or (443) 599-9787

Smiley Very Happy

LOL
Helper V

Re: My new website just says "server DNS address could not be found"

@vdhir, I see "NEOCENTS IS LAUNCHING SOON". Is that what you want for the moment?