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    msallam
    New
    ‎11-28-2016 06:18 PM
    ‎11-28-2016 06:18 PM

    MySQL Databases "May take up to 2 hours" is taking more than 20 hours

    We were backing up one database and creating a new one, it gives the usual "May take up to 2 hours" but now it has been taking more than 20 hours!!

     

    I tried the online chat support but it threw me out mid-chat.

     

    If it was a linux server I could have ssh'd in and restarted the process or so, but I cannot seem to find any way to fix this...whatever this is...

     

    SMK

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    CG
    Moderator
    Moderator
    ‎11-29-2016 11:56 AM
    ‎11-29-2016 11:56 AM

    Hey @msallam

     

    Welcome to the community! Smiley Happy

     

    Sorry to hear about the trouble you're running into with your database backup. Sounds like your chat session may have been interrupted. Where you able to get through to our hosting team? 

     

    Since this is an account specific issue, our live support via phone or chat would need to look into what's causing the delay with the backup. 

     

    CG - GoDaddy | Community Moderator
    24/7 support available at x.co/247support
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