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PHP Update is disabled. User is not CageFS

Hi.

I have a "Deluxe Linux hosting with CPanel".

Trying to update PHP 5.4 to a newer version. On PHP version page the select box is disabled and there is a small popup "User X not in CageFS".

Any solutions? The support chat button is inactive, too.

Thanks.

 

4 REPLIES 4
Community Manager
Community Manager

Re: PHP Update is disabled. User is not CageFS

Hi @Bekzat. Welcome to GoDaddy Community! 

Unfortunately, this sounds like there might be an issue with your cPanel account. I'd recommend getting in touch with our support team at your earliest convenience. Our chat team is only available between 5 am and 6 pm, M-F in the Arizona time zone. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
New

Re: PHP Update is disabled. User is not CageFS

Hi JesseW. Support agent helped me with the issue. It is fixed now,  but, unfortunately created some troubles with domain addons and Wordpress installation. Fixed after reconnecting my domain names..

 

Thanks.

New

Re: PHP Update is disabled. User is not CageFS

Hi JesseW. Support agent helped me with the issue. It is fixed now,  but, unfortunately created some troubles with domain addons and Wordpress installation. Fixed after reconnecting my domain names..

 

Thanks.

Re: PHP Update is disabled. User is not CageFS

Hi. I have a "Deluxe Linux hosting with CPanel". Trying to update PHP 5.4 to a newer version. On PHP version page the select box is disabled and there is a small popup "User X not in CageFS".