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Told to remove backups or have my account disabled

Today I received this e-mail from GoDaddy:

 

Your <strong>WEBSITE.com</strong> website hosting account is storing files in a manner for which it is not intended or compatible.

While we ask that you fully review your current and intended usage, the following is of primary concern at this time:

<em><b>
/backup
</b></em>

We understand that this situation was most likely not intentional. However, whether or not the content is linked or otherwise in use, storing large individual files and/or large collections of files on your website hosting space causes and contributes to various issues which negatively impact our service and, in turn, its performance and availability to other customers.

While <i>file hosting services</i> and <i>server plans</i> are designed to host large individual files and/or large collections of files, your <i>website hosting plan</i> is designed and optimized to serve website pages as quickly and efficiently as possible.

<i>It is therefore necessary for you to not just reduce, but fully remove/move all content being used in this way to a compatible platform, in a timely manner</i>.

If you require online access to large files or collections of files, you may wish to consider one of the various online file storage services that are available for this purpose. As we are unable to provide any specific recommendations in regards to third-party products and services, we would respectfully suggest further research through your favorite Internet search engine, using terms such as <em>online file storage</em> or <em>online cloud storage</em>, etc., if necessary.

Alternatively, one of our Server plans may fulfill these needs. Please see our website for more information, and let us know if we can be of any additional assistance to you in that regard.

<strong>*** IMPORTANT ***</strong>

Due to the serious nature of this situation, your hosting account may be suspended and/or content in violation removed by our hosting administrators if you do not correct this issue by <strong>05/08/2021 (MST, GMT -7)</strong>. 

However, we must ask that you please review and resolve this matter as quickly as possible. Should any associated negative impact persist or escalate in severity, it may become necessary to suspend your service and/or remove content in violation prior to the review date listed above, without further advance notification.

Please be aware that if your hosting account is suspended, any websites you host on this plan will be disabled. Additionally, should it become necessary for content to be removed on your behalf due to non-compliance and/or non-response in this matter, that content cannot be restored to your hosting space.

<strong>****************</strong>

Thank you for your prompt attention to this matter. If you have any questions or require any assistance, please review the support documents and contact information that is available through the <strong>Help</strong> link, once you have logged in to your <strong>MyAccount</strong> interface. Additionally, you may call us at 480-366-3501.

 

I have had a shared hosting plan for more than 10 years (probably 15 or more) on GoDaddy.  This folder is simply used to make periodic backups of the site.  I reached out to technical support and asked what my options were.  A technical support person named Jeremy told me that "The Network Violation Team" had decided it was an issue and, "They are the final word.  There is nothing you can do or say that will change this. You must remove the entire directory."  Backups, gone.

 

I don't understand why backups made using GoDaddy's tools are suddenly not okay . . . and moreover why I have to remove the entire backup directory to satisfy them.  I will no longer be able to make backups of the site. Yet, my biggest complaint is that they won't let me talk to the accusers and discuss the matter.  GoDaddy provides no appeal process and no way to reach anyone on the "Network Violation Team."  So much for the customer comes first.  I'm afraid my patience with GoDaddy is waning.  They were a quality hosting company when I signed up to use them 20+ years ago. Now I'm probably forced to find a new hosting provider.  Sigh.

 

Has anyone else experienced this?

1 ACCEPTED SOLUTION
PL281
Super User IV

@major_customer 

 

So a couple things to your point / question here

 

1) Keeping a backup of a site on the same server it is on can be problematic as if the server ever goes down your backups would be gone as well

2) Depending on the size / number backup files - that could be why it got flagged - while GoDaddy is providing you disk space - they don't view themselves as a data repository / data storage 

 

My personal experience is that this is not an automated thing - but something where an account is flagged and someone then reviews the individual account to see where the issue might be.

 

I'll give you an example - I had an internet radio station that had MP3 archives of the various talk shows they did - I was storing these MP3s (which we had linked on the site for people to download) on the same server - once I hit around 100GB of files they flagged it in the same manner you are describing - I ended up moving the files over to Amazon S3 storage - Once I did this the account was re-activated.

 

While not the answer you a probably looking for it's the best explanation I can provide.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

1 REPLY 1
PL281
Super User IV

@major_customer 

 

So a couple things to your point / question here

 

1) Keeping a backup of a site on the same server it is on can be problematic as if the server ever goes down your backups would be gone as well

2) Depending on the size / number backup files - that could be why it got flagged - while GoDaddy is providing you disk space - they don't view themselves as a data repository / data storage 

 

My personal experience is that this is not an automated thing - but something where an account is flagged and someone then reviews the individual account to see where the issue might be.

 

I'll give you an example - I had an internet radio station that had MP3 archives of the various talk shows they did - I was storing these MP3s (which we had linked on the site for people to download) on the same server - once I hit around 100GB of files they flagged it in the same manner you are describing - I ended up moving the files over to Amazon S3 storage - Once I did this the account was re-activated.

 

While not the answer you a probably looking for it's the best explanation I can provide.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post