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Why does it take 72 hours for a restore of a file?

Website is down based on "advice" from tech support.  Suggested I pay to have the site restored from a saved backup.  Somehow this is to take 72 hours.   I lose money for every hour that the site is down.  Doesn't appear that this concept makes sense to tech support/customer service.  Anyone have any suggestions on how to get tech support to move faster? All I get from them is the process is the process, advice that turns out to wrong, or it is not their job and they are not allowed to get a supervisor on the line.  HELP!!!!!!!

1 REPLY 1
Super User III
Super User III

Re: Why does it take 72 hours for a restore of a file?

Hey there @Smspersonal 

 

GoDaddy has somewhere in the neighborhood of 17 million+ customers (not including reseller accounts) and roughly 4K people working there. No, there's no way to decrease that wait time unless all the employees never go home, sleep, eat, have a life, etc.

 

I would suggest maintaining a website where you can make your own backups so that this doesn't happen in the future. 



Best Regards,

Joe


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