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i can't find my web hosting!

hello !

i did renew my domian  http://dolphinworldegypt.com

after i did that my website stop working and also my emails

 

i can't find my web hosting for this domain

 

could you please help me !

3 REPLIES 3
Employee
Employee

Re: i can't fine my web hosting!

Hello @egyptsunmarine. The hosting and emails would be separate from the domain. Renewing them would have also been necessary. If you're not seeing the hosting plan in your Renewals & Billing section of the account manager then I recommend calling or chatting with customer support to review your account with you further. 

 

Naterx - GoDaddy | Community Moderator
24/7 support available at x.co/247support
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Re: i can't find my web hosting!

hey, 

i purchased a godaddy domain and when trying to connect it to hostgator it's showing this error 

 

We can't display your DNS information because your nameservers aren't managed by us. "

 

how do i fix that ? 

Re: i can't find my web hosting!

Hi @riostudio,

 

Welcome to the Community!

If you have directed your domain to hosting at Hostgator by using their nameservers, you will need to manage your DNS with that provider. You won't see the DNS in the GoDaddy account. If you wish to manage your DNS with GoDaddy, you will need to change the nameservers to GoDaddy default setting and direct the domain to your hosting with the use of the A record. You would update the A Record to the IP address on the Hostgator server in use. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support