Can't Delete Contact Us Section Form Field

[payidemail]

I can't delete a Form Field in a Contact Us section. For that matter I can't change this particular Form Field in any i.e. edit the Field name, change Input type or toggle Required field. When Website Builder tries to save any change I make to this Form Field it results in the Hmm...something's gone wrong error.

Confirmation to Delete the Form Field

Error received after clicking on Delete and Saving starts

[RachelM · Accepted solution]

Hi there @payidemail,

Welcome to the GoDaddy Community! Not sure if you've seen these help articles but you should check them out for info:

"Changing a site section" https://www.godaddy.com/help/change-a-site-section-20103  and "Delete a section" https://www.godaddy.com/help/delete-a-section-20120.

Hope this helps!

Rachel

[RachelM · Accepted solution]

Hi there @payidemail,

Welcome to the GoDaddy Community! Not sure if you've seen these help articles but you should check them out for info:

"Changing a site section" https://www.godaddy.com/help/change-a-site-section-20103  and "Delete a section" https://www.godaddy.com/help/delete-a-section-20120.

Hope this helps!

Rachel

[payidemail]

Hi Rachel.

Thanks for the advice.

I know how to get to the edit page of a Form Field which is part of a Contact Us section.

My problem is the "Hmm...something's gone wrong" system error which occurs when any changes to the Form Field are made and the builder tries to save the change.

This has happened before and was reported as being fixed.

https://www.godaddy.com/community/Websites-Marketing-Website/Issue-Updating-Contact-Us-Page/td-p/130...

It is not fixed. I even tried creating a new duplicate Contact Us section but experienced the same system error while creating it. Very frustrating.

[TLH]

Hi @payidemail.

Have you tried to make your changes working in a private/Incognito browsing window? Removing the caching element has helped some users take specific actions. Our recommended browser to use are FireFox (File menu option for "New Private Window") and Chrome (dot menu on right for "New incognito window").

[payidemail · Accepted solution]

Hi TLH.

As per the known issue below, specific words or phrases brought up the "Hmm..something's wrong" system error.

https://www.godaddy.com/community/Websites-Marketing-Website/Issue-Updating-Contact-Us-Page/td-p/130...

In my case "username" and "password" caused the system error upon save. I changed to "user" and "passwrd" instead which worked around this issue. Not ideal, but it works.

Cheers

Chris

PayID Email