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    Option to add a gift message during checkout? - Gift Basket website.

    Is there an option for customers to add a Gift Message when in their cart before the final checkout phase?
    I'm building a Gift Basket website on Godaddy websites + marketing (not wordpress) and was wondering if such functionality is available.
    So far a note can be added on a product level but if a customer have multiple orders, I need a section where they can document that Gift Message once for all items in their cart to save time and confusion.
    All other websites I've seen have this "add a note" feature in the cart/checkout page which can be edited to say anything e.g. Add a Gift Message. I can't seem to find it on godaddy.
    Please Advise.

    2 ACCEPTED SOLUTIONS
    Product Team

    Hi @Bb123 ,

     

    Thanks for sharing this feedback.  We do support 'Special instructions' field on checkout, for your customers to leave specific instructions for orders.  This could be used to gather 'Gift message' from the buyer, but the field is not customizable yet. We'll add the customization of this field, to our backlog and address it asap.

     

    Thanks,

    Mohan Kumaresh

    Product Manager, GoDaddy Online store

     

    View solution in original post

    Hi @tempest549,

     

    If you go the the dashboard of your Websites+Marketing plan, use the Settings menu (in the upper right) to choose General under the Store category. There, you should choose the Checkout tab, then toggle the option that reads, "Allow customers to include special instructions with their order" to provide this box to your customers.

     

     

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at x.co/247support

    View solution in original post

    4 REPLIES 4
    Employee

    Hello @Bb123: Welcome to Godaddy Community! We currently do not have this feature, but let me pass your post along to see what we can do.
    Sales and Support available 24/7 via phone or chat
    Product Team

    Hi @Bb123 ,

     

    Thanks for sharing this feedback.  We do support 'Special instructions' field on checkout, for your customers to leave specific instructions for orders.  This could be used to gather 'Gift message' from the buyer, but the field is not customizable yet. We'll add the customization of this field, to our backlog and address it asap.

     

    Thanks,

    Mohan Kumaresh

    Product Manager, GoDaddy Online store

     

    View solution in original post

    I have had a few orders now go through the checkout process and I don't see any where for the customer put special instructions.  Is there a field for customer input and where can I see it.  Thank you.

     

    [Message has been moved to a similar post with comments for information/resolution.]

    the wizard

    Hi @tempest549,

     

    If you go the the dashboard of your Websites+Marketing plan, use the Settings menu (in the upper right) to choose General under the Store category. There, you should choose the Checkout tab, then toggle the option that reads, "Allow customers to include special instructions with their order" to provide this box to your customers.

     

     

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at x.co/247support

    View solution in original post