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    adrianab
    New

    Solved - Selling digital product - remove address requirement at checkout?

    Hi everyone hopefully someone can help me. I sell digital products on my website and when customers check out it's required they fill out their address. Is there a way to get rid of that? I don't need their address at all they're just getting a pdf file. Does anyone know if there's a way to avoid the address upon checkout?

     

    *Editing to add this has been solved. I connected with support, they confirmed it's not possible to get rid of the address when selling a digital product only**

    1 ACCEPTED SOLUTION
    rd
    Super User I Super User I
    Super User I

    Just to elaborate on this a bit @adrianab. While it is true that no shipping address is required for the digital products you sale, there is a address requirement for credit card processing. Many webstore solutions will combine billing and shipping and list the section as Billing/Shipping, while allowing for the separation of these if the addresses are different. In your case address is there for billing. I hope that helps?

     

    ...turns out that my two cents is worth less or more depending on the current exchange rate.

    roy darling *my posts seem a lot shorter in my head

    View solution in original post

    1 REPLY 1
    rd
    Super User I Super User I
    Super User I

    Just to elaborate on this a bit @adrianab. While it is true that no shipping address is required for the digital products you sale, there is a address requirement for credit card processing. Many webstore solutions will combine billing and shipping and list the section as Billing/Shipping, while allowing for the separation of these if the addresses are different. In your case address is there for billing. I hope that helps?

     

    ...turns out that my two cents is worth less or more depending on the current exchange rate.

    roy darling *my posts seem a lot shorter in my head

    View solution in original post