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    kensh
    New

    UPS rate discrepancy

    I have a web store with the UPS shipping option. The shipping charges are not matching the charges when the same exact item is entered into my UPS.COM account.  I have verified that the weight and dimensions are the same. GoDaddy/shipping shows the same 'ship from' location as is used in ups.com.  Sometimes the rates are much higher and sometimes they are much lower.  I have spent hours on the phone with both GoDaddy and UPS and have not gotten an answer.

    1 ACCEPTED SOLUTION
    AlvinY
    Product Team

    Hi @kensh , I am sorry that this frustration.  I am one of the product managers on the Online Store product.  I'd love to better understand your situation with specific examples.  Can you private message me so that we can connect off board?  Thanks.

    View solution in original post

    2 REPLIES 2
    AlvinY
    Product Team

    Hi @kensh , I am sorry that this frustration.  I am one of the product managers on the Online Store product.  I'd love to better understand your situation with specific examples.  Can you private message me so that we can connect off board?  Thanks.

    View solution in original post

    @AlvinY I haven't heard back on the private email and was wondering if you have any ideas/updates on this issue.  If you didn't get the private email, please provide me the address to get in touch with you off-line. Thanks