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    Unable to connect Instagram and Facebook

    Went to Store - Overview - Connect Facebook and it's constantly just "loading."

    Tried on 2 browsers.

     

    HELP!

    1 ACCEPTED SOLUTION
    TLH
    Moderator
    Moderator

    Hi @matchsticksocia,

     

    Welcome to the Community!

    There are steps you'll need to have taken with Facebook and Instagram before you can make these connections. Before you begin, you must have an Instagram professional (business or creator) account, you must have a Facebook business account, and you must connect Instagram professional and Facebook business accounts to each other. Then you can use this article to complete the process. It will also help to use a private/incognito browsing window, to avoid caching multiple attempts. 

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at godaddy.com/help/contact-us

    View solution in original post

    1 REPLY 1
    TLH
    Moderator
    Moderator

    Hi @matchsticksocia,

     

    Welcome to the Community!

    There are steps you'll need to have taken with Facebook and Instagram before you can make these connections. Before you begin, you must have an Instagram professional (business or creator) account, you must have a Facebook business account, and you must connect Instagram professional and Facebook business accounts to each other. Then you can use this article to complete the process. It will also help to use a private/incognito browsing window, to avoid caching multiple attempts. 

     

     

    TLH - GoDaddy | Community Moderator
    Supporting you at godaddy.com/help/contact-us

    View solution in original post