Hi @JM02. Sorry for the delay in getting back to you. In a situation like this, someone from our billing team would be able to look up any charges using your credit card number. For that reason, a lookup of that nature can only be done via telephone. I'm not sure who you spoke to, but that would be the correct course of action. In the US, you can call 480-505-8855 to get connected with them. If you're outside of the US, you can call any of the numbers listed here and they should be able to transfer you to the billing team. Hope you were able to get this resolved.
Jesse, I've been trying to reach customer service call center for four days now. I wait on the line for 40+ minutes and nobody picks up. I tried scheduling a callback. I got a callback and was put on hold for another 40 minutes. Never got to talk to a living person. What is going on? I am calling because the website hosted on GoDaddy is down for I don't know how long, and I can't get through to the customer service. Are your lines down?