cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Frustrated with Support. Simple Drupal Install issue- see enclosed transcript.

Recently purchased GoDaddys Deluxe Windows Web Hosting package utilizing Plesk.

Wanted to install Drupal, and utilize a sandbox environment for myself. After receiving multiple errors trying to install it (even with GoDaddys simple little tool), I finally contacted chat support. Below lays a (sometimes argumentative, sometimes just annoying) conversation. I've cancelled my account and will be using a different web host. If Drupal doesn't work with Plesk, then disclose that up front. Don't pressure a customer to use a different CMS system, and furthermore it's clear this is just someone who has no technical prowess.

 

Vanessa1:35 pm

Thank you for chatting with us! How may I help you today?

Krystal ImmenschuhI believe I need some changes made to my php.ini file, but I don't have access to that through plesk. I'm getting a few errors when attempting to install drupal.

PHP limits
The PHP memory limit is 0 bytes. The app requires at least 64M bytes.
PHP limits
The PHP maximum execution time is 0. The app requires at least 30 seconds.
PHP extension
The 'dom' extension was not found.
PHP extension
The 'filter' extension was not found.
PHP extension
The 'gd' extension was not found.
PHP extension
The 'hash' extension was not found.
PHP extension
The 'json' extension was not found.
PHP extension
The 'mysqli' extension was not found.
PHP extension
The 'mysqlnd' extension was not found.
PHP extension
The 'pcre' extension was not found.
PHP extension
The 'PDO' extension was not found.
PHP extension
The 'session' extension was not found.
PHP extension
The 'SimpleXML' extension was not found.
PHP extension
The 'SPL' extension was not found.
PHP extension
The 'tokenizer' extension was not found.
PHP extension
The 'openssl' extension was not found.
PHP extension
The 'xml' extension was not found.
PHP extension
The 'mbstring' extension was not found.

Vanessa

Hello Krystal.

Krystal Immenschuh

Hi 😃

Vanessa

Let me review your account first to see what needs to be done on your issue.

Krystal Immenschuh

Thank you!

Vanessa

May I have your domain name and 4 digit call pin?

Krystal Immenschuh

~~Redacted~~

VanessaIs the site on wordpress?

Krystal?

Are we still connected?

Krystal Immenschuh

sorry.

This site is currently nothing, im using this as a sandbox.

But right now im just trying to install drupal. From what I understand I have all the requirements

Vanessa

You just bought this site right?

Krystal Immenschuh

correct 😃

Vanessa

Is it going to be built using Drupal?

Or maybe wordpress?

Krystal Immenschuh

It is going to be Drupal yes.

I tried installing Joomla/Wordpress as a test (After drupal failed). But I want it to be Drupal.

Vanessa

Why dont you use managed wordpress if you wanted wordpress?

Krystal Immenschuh

I don't want wordpress, I just wanted to see if it would work after Drupal failed.

Is it possible to get Drupal installed as an application on my account? Or does godaddy not work with Drupal?

Vanessa

Yes you can install Drupal.

Krystal Immenschuh

lol. It won't let me install Drupal. It's giving me multiple PHP errors. Is this something you can help me with?

Vanessa

Let me check,

Did you use the installatron ?

Are you going to use windows specific script in the fute?

*future?

Krystal Immenschuh

I tried using the installation, but it wouldn't work so I removed it.

I believe yes I'll be using the windows specific script in the future

Vanessa

I learned that the account you have is a plesk environment.

We dont have issue's installing drupal in linux hosting.

Krystal Immenschuh

So Drupal doesn't work in GoDaddys Windows servers then? I need to use one of GoDaddys Linux servers instead?

Vanessa

Yes.

Krystal Immenschuh

So basically using it in Cpanel instead of plesk.

How do I make that change?

Vanessa

Yes I checked my test account and we have drupal installed with no issues on cpanel.

Would you like me to help you switch plans ?

Krystal Immenschuh

Yes please. Can you switch me to the equivilant Linux server package?

Vanessa

Alright please wait.

Have you placed anything on the site?

Krystal Immenschuh

No not yet, so feel free to erase any settings. Read

Vanessa

We need to cancel the hosting site and I will issue a store credit to purchase the linux hosting.

Please update me once you cancelled the service.

Krystal Immenschuh

I'll cancel the subscription, but I won't be resubscribing. This is way too much hassle.

4 REPLIES 4
Highlighted
Helper V

Re: Frustrated with Support. Simple Drupal Install issue- see enclosed transcript.

@Kimmenschuh

 

I ran nothing but drupal at this point..... I love the program!

To bad you cancelled. At this point there is nothing anyone can do if you do not have hosting.......

 

Mrsroadrunner Photography
Highlighted

Re: Frustrated with Support. Simple Drupal Install issue- see enclosed transcript.

Lol. I have nothing against Drupal. It's a great piece of software and CMS system in general. But when I went to install it, I was greeted with at least 20 php errors from GoDaddy.

These errors, require re-configuring of the php.ini file in most cases.

 

Unfortunately, it looks like GoDaddys Plesk Windows Hosting (which I was using), cannot support Drupal. Her suggestion, was to cancel my GoDaddy Plesk account, and set up a new GoDaddy CPanel Linux account. I'm guessing this is what you are using, given you said you are having no problems.

 

Too bad I cancelled? Do you see the point of this post? To complain that I was unable to install an application that GoDaddy said was compatible with Windows and their Plesk Panel. When it is clearly not.

Highlighted
Helper V

Re: Frustrated with Support. Simple Drupal Install issue- see enclosed transcript.

@Kimmenschuh

 

Morning there,

I can see why you are frustrated.  What is your next move?

Curious as to how this turns out is all......

 

 

Mrsroadrunner Photography
Highlighted

Re: Frustrated with Support. Simple Drupal Install issue- see enclosed transcript.

Should be a warning about incompatibility of PLESK with WP, Drupal & Joomla.

Kim, not sure if you will even see this if you have cancelled your hosting, but I just went through exactly the same scenario trying to install the CMS applications, one after the other, each time having server errors or timeouts etc.. Had to call Tech support.

They advised me  that PLESK does not play well with WordPress, Drupal or Joomla, but that the linux server (Cpanel) works just peachy. I asked why there was no kind of warning about trying to use PLESK to install them, but he couldn't answer that. It probably use to work at some point but as of right now, I have had to give up on trying to use these "featured" application installations through PLESK.. It's not us doing anything wrong. It's just the wrong server system to be using it seems.

Glad to know it wasn't just me doing something stupid.