you start off by saying that your payment process failed.
If it failed then no money would have been transferred. Then I assume the second payment succeeded, so what then is your issue?
Did you pay by card or cheque?
if paying by cheque then the cheque would have to clear before a refund was given. You may be aware of the many frauds online..................
Any other payment methods would have to clear too before any refund was given.
First payment was made through a credit card. I have shared all the transaction information with the godaddy team and CCAvenue team. I received a failed transaction message from godaddy but money was deducted from my account and my statement reflects that it was transfered to godaddy_com_CCA.
I was told by Mr. Vinay that the reversal process is in pending state from CCAvenue and he can see that on his system. There is no option for attaching a file here else I would have attached the evidence of transfer from my bank. I have also sent a mail to service team of CCavenue and have not received from them in past 3 days.
Further, every godaddy representative is so much willing to get my contact number to arrange a callback but this is they never call back or even try to contact via email. I requested some information from the team over mail and they told me that the information was shared on my registered email ID and I am still waiting for that information.
Thanks for your response. I have contacted my bank and they have shared the statement with me containing information about to whom the payment was made. According to statement it was made to godaddy_com_CCA.
I have also faced the same issue multiple times and usually refund is initiated within 24 hours. Thing that concerns me the most is that every time I talk to a godaddy representative, I receive a different set if instructions and different information. Following are examples of different information that I reveived:
1) Payment is pending from CCavenue
2) We can not see the status of your payment from our end
3) We need transaction information for both transactions
4) We need transaction information for failed transaction
5) We need bank statement for failed transaction
6) We have sent a mail to ccAvenue. Will call you back when they respond. (I am still waiting for a call back from them)
Now I have even dropped a mail to CCavenue and they also have not responded yet and godaddy is not event willing to talk to their own merchant.