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My Account is locked

My Account is locked I did not know why

I reset the password many times using my mail

the password is changed but when I try to login it gives me that the account is locked call support

how can I connect to the live chat support

I'm from Egypt and the live chat is not found in the help page

and why is not unlocked when I reset my Password

The Renew date of some domains is closed

I an afraid to lost my domains on this account

How can I recover my Account

5 REPLIES 5
Helper VI
Helper VI

Re: My Account is locked

Hello @khsalam

 

I think you should contact a customer support representative.

https://uk.godaddy.com/contact-us.aspx

 

Good luck.

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.

Re: My Account is locked

This link just transfer me to the help page

no live chat is exist

is I have to call them by phone?

also I did  not have the pin number for the locked account

please help

Helper VI
Helper VI

Re: My Account is locked

I'm not a GoDaddy employee.

I'm just a customer like you, but I know that you can't recover your account here on the public forum.

You have to call customer service.

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.

Re: My Account is locked

Thank you for your replay

but i ask I do not know the pin number for my locked account

is this important in calling the support or not

Helper VI
Helper VI

Re: My Account is locked

It is important but maybe they can identify you by the credit card use on the account or maybe they will ask you other security questions.
If you really are the owner I'm sure you will have no problem answering.

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.