My Account is locked

[khsalam]

My Account is locked I did not know why

I reset the password many times using my mail

the password is changed but when I try to login it gives me that the account is locked call support

how can I connect to the live chat support

I'm from Egypt and the live chat is not found in the help page

and why is not unlocked when I reset my Password

The Renew date of some domains is closed

I an afraid to lost my domains on this account

How can I recover my Account

[Adrian8]

Hello @khsalam

I think you should contact a customer support representative.

https://uk.godaddy.com/contact-us.aspx

Good luck.

[khsalam]

This link just transfer me to the help page

no live chat is exist

is I have to call them by phone?

also I did  not have the pin number for the locked account

please help

[Adrian8]

I'm not a GoDaddy employee.

I'm just a customer like you, but I know that you can't recover your account here on the public forum.

You have to call customer service.

[khsalam]

Thank you for your replay

but i ask I do not know the pin number for my locked account

is this important in calling the support or not

[Adrian8]

It is important but maybe they can identify you by the credit card use on the account or maybe they will ask you other security questions.
If you really are the owner I'm sure you will have no problem answering.