We don't offer email as we've transitioned to live support options for faster assistance.On that note we should have two numbers listed for our support centers in Honk Kong who should be able to help you with a refund request on your recent order once the services have been canceled.
If you're unable to call, you're welcome to try chat. This can be accessed here from the buttons located on the top or bottom of this page when our chat teams are in. They're available Mon-Fri 5AM - 6PM (UTC-7).
As for the features missing, can you let us know what product this was for and the missing features you would like us to see in a future update? I'll be glad to have our developers review the suggestions for their planning.
CG - GoDaddy | Community Moderator 24/7 support available at x.co/247support