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What happened to support via chat? Why is button there when it's gone?

Why doesn't GoDaddy remove the Chat button if it's no longer there?

And why don't they remove the link to submit a ticket if that option is no longer there?

Tried both...both lead to nowhere.  Don't have time to call help for 2 hours per call...Have called about 6 times in 6 weeks after GD blew up all my files and sites.

Am now a hostage... of GD.