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Helper V
Helper V

Login error

I have discovered an error on the community site. 

If I leave the communty site loaded for too long my session expires and requires me to select the Sign link to login.

After selecting the signin link and logging in I am taken to 

"https://www.godaddy.com/:443/community/?login=true" which fails to load due to an Extra / in the URL removing the "/" allows me to login and takes me to "https://www.godaddy.com/community/?login=true" in the URL the ":443" is not needed and will need to ether have the "/" removed or the ":443" removed to fix the URL.

 

4 REPLIES 4
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Community Manager
Community Manager

Re: Login error

HI @oslinux. Thanks for reaching out. Can you tell us how long you usually have to wait to see this happen? We can try to reproduce this but it would be helpful to know how long we'll have to wait to do so. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
Helper V
Helper V

Re: Login error

I do not know how long it takes before my login expires. (I left work yesterday at 3:00 PM and returned this morning around 5:20 am I did not see a login link after browsing a few pages and logged into my cPanel account shortly after words which also logged me into community site)

I am logging in from work and leave the godaddy community site up when I leave for the day. When I come in in the morning and start browsing the community I get a link at top stating my login has expired and I need to login again. I click on the Login link and the login page comes up. When I click on the login button I get the error page. 

 

The issue is not with the expired login but the link returned after logging in. 

To reproduce login to the community site and leave the page up for about a day or however long it takes for the login to expire and then click on the Login link that shows up. That link takes you to a login page and after completing the login I am redirected back to "https://www.godaddy.com/:443/community/?login=true" Looking at that link you can see there is an Extra "/" or ":443/" removing one of them from the login link allows the login to continue. 

Since the link starts with "https" the ":443/" is not needed and can be removed.

 

This doesn't happen very often but happens everytime I click on the login link from within the community site.

Community Manager
Community Manager

Re: Login error

Hey @oslinux,

Thanks for reporting this issue! Are you still seeing this happen? If so, would be great if you would give us the browser you're using and send us some screenshots. Thanks much!

Rachel

Helper V
Helper V

Re: Login error

I am still getting the error.

Currently using Chrome Version 53.0.2785.116 m

was logged in this morning and just now received a session expired message

 

The sign in again link points to https://sso.godaddy.com/?app=www&path=%3A443%2Fcommunity%2F%3Flogin%3Dtrue

 

After clicking on Sign in I am taken to https://www.godaddy.com/:443/community/?login=true

 

Looking at the link you can see there is an Extra "/" or ":443" which causes the error. deleting one I am taken back to the community.