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    Download backup and restore are not working.

    Hi, 

     

    I am not able to take backup, download and restore backup for my site. I asked 4 times to Godaddy help but always got answer that developers are working and wait for 24 hours.I asked godaddy support agent to send mail regarding same but on followup they are responding. This is really pathetic as I am wasting time for backup issue and getting same reason to wait for 24 hours. looks like they just think clients are fool. Really upset with godaddy support and will need to think in future.

     

    1 ACCEPTED SOLUTION
    Super User IV

    @Krutika_N 

     

    I am an end user like you - I just tested this and it worked.

     

    1) I went to https://myh.godaddy.com

    2) I went to the site I needed the backup from and then selected backup and then download backup of the day I wanted

    3) I selected all files and download - This was for a 180MB site

    I got a black box in the corner that said backup file is being generated

    4) After about 2 minutes I got a Success  and ready for download with a download button

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    1 REPLY 1
    Super User IV

    @Krutika_N 

     

    I am an end user like you - I just tested this and it worked.

     

    1) I went to https://myh.godaddy.com

    2) I went to the site I needed the backup from and then selected backup and then download backup of the day I wanted

    3) I selected all files and download - This was for a 180MB site

    I got a black box in the corner that said backup file is being generated

    4) After about 2 minutes I got a Success  and ready for download with a download button

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post