For the past few weeks, one of my sites has been loading extremely slowly, loading with no stylesheets, sometimes not loading at all; I was repeatedly getting 502 and 503 errors; even the less taxing admin end of the site would not load properly. I've built twenty WP sites, 19 of them on GoDaddy, and I know the whole routine for sites that are not performing. I tried everything (disabling plugins, flushing cache, checking the theme, etc etc). My other company also hosts websites and I know when a server is not performing... I really believed it was GoDaddy’s server, because I had tried absolutely everything else.
I contacted GoDaddy and they insisted it wasn’t the server (they were right!) ...I was pretty furious and disappointed because I had already checked absolutely everything on my end. I thought for sure I had some noisy neighbor on the shared server eating up all the resources, or some other server issue...
Then today I noticed something I had never seen before!
I was disabling all of my plugins (for the third freaking time) trying to find something that would get the site to work, and I noticed there was a “drop-in plugin” category in addition to “installed plugins” and "must use plugins" -- Drop-in plugin -- What the hell is that?? There was a plugin in it called “object-cache.php APCu Object Cache.”
Long story short - I researched it and found that GoDaddy decided to add this plugin to their managed WordPress sites... but it's basically hidden. It's not located in any plugin folder - it's in the main WP directory. I FTP'd in to my site and deleted it from the directory and BAM! My site is working perfectly now.
I hope this post helps other people who have been driven insane by this issue and who’ve been arguing with GoDaddy support for weeks like I was.... On one hand, I want to apologize to the support guy that insisted that the problem was a plugin on my site. He was right! On the other hand, I hope GoDaddy Support will mention this plugin to people with this issue - when someone has gone through all of their plugins and EVERY single item on their website with a fine tooth comb - Ask them if they know about the mysterious APCu Object Cache plugin!
Solved! Go to Solution.
Hello curiomuseum, I hope you are well and thank you for raising an important issue in GoDaddy community. I was also not aware this type of plugin. Everything should be clear and GoDaddy should not install any hidden plugins. Whenever a customer catches a problem, GoDaddy does not get responsibility. GoDaddy should expalin about APCu Object Cache plugin plugin, its cons and defects. This will increase the trust and reliability of GoDaddy customers.