Were you able to work this out on your end at all? If you still need some advice, you may want to include some more details like the domain name of the site and the specific error message you're encountering after updating so that other members can share some insights.
If you're looking for more direct assistance, you'll want to reach out to our live support as they can help review the matter within your account. Members here in the community won't have direct access to your hosting plan to investigate further.
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