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    Unable to login to ProSites

    Hi there,

     

    I've just come in this week and found I am unable to log in to the ProSites dashboard. I can get to the ProClients dashboard, but when I click Sites, I get sent to a GoDaddy login form. When I enter my credentials, the page just refreshes again to the login screen.

     

    This is the URL it takes me too.

    https://sso.godaddy.com/?realm=idp&app=pro&path=/launch/managewp%3FlandingScreen=pro-home

     

    4 REPLIES 4
    Super User III Super User III
    Super User III

    Re: Unable to login to ProSites

    Try clearing your browser cache and/or using a different browser.

    Re: Unable to login to ProSites

    Okay, I've cleared my cache, deleted cookies, reinstalled Chrome, and tried to sign in on Safari, but it all still keeps going back to the log in screen.

    Super User III Super User III
    Super User III

    Re: Unable to login to ProSites

    This may be something you wouldn't be able to resolve on your own.  You can contact support directly with your user ID and PIN handy so they can take a look into the issue.

    https://www.godaddy.com/help/contact-us

    Solution

    Re: Unable to login to ProSites

    I'm now dealing with ManageWP directly, they're a lot easier to communicate with, and have since solved it on their end.