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    totalwander
    New
    ‎08-29-2019 11:50 PM

    Updating domain and now website not working

    I accidentally clicked to "Update Domain" and now my website is not loading at all with a 500 Server Error. I can't even log into the backend of the website. It has been 3 days since this happened and still not working and stuck at 50%.  How can I cancel this or at least be able to load my site? I can't access anything. 

     

    Screen Shot 2019-08-30 at 8.48.51 AM.pngScreen Shot 2019-08-30 at 8.49.14 AM.pngScreen Shot 2019-08-30 at 8.48.38 AM.png

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    PL281
    Super User III
    Super User III
    ‎08-30-2019 03:19 AM
    Solution

    Re: Updating domain and now website not working

    @totalwander 

     

    You will need to call into support and tell them your hosting panel has gotten stuck on updating the domain - they will have to get an admin involved but should be able to resolve this with you while you are on the phone.

     

    My experience is that if you use the chat channel they may have to open a ticket on it.



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