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    abuzzelli
    Experienced

    Re: Wordpress Managed PHP Version

    Is there an ETA on when all updates will be complete? Also is there a better plan going forward on how updates will happen? I'm willing to hang on a little longer, but I DO NOT want to go through this again.

    abuzzelli
    Experienced

    Re: Wordpress Managed PHP Version

    @GabeIs there an ETA on when all updates will be complete? I have a site that I might need to move away from managed wordpress if updates aren't completed this week because of horrible performance issues. Also is there a better plan going forward on how updates will happen? I'm willing to hang on a little longer, but I DO NOT want to go through this again.

    Employee
    Employee

    Re: Wordpress Managed PHP Version

    @abuzzelli Sorry about that, I know it's frustrating.  We're aiming to complete the updates in the next week--the issues were causing the upgrade delays.

     

    As for the future, yes, we're launching a significant upgrade later this year that includes PHP 7 and more flexibility over your install.  E.g. you won't have to wait to for us to upgrade your PHP or MySQL like you do now.  This is a problem all hosts deal with, we look forward to solving it for good.

     

    Thanks,

    Gabe

     

    Gabriel A. Mays
    Head of WordPress Products, GoDaddy
    abuzzelli
    Experienced

    Re: Wordpress Managed PHP Version

    @Gabe Thanks for the update. I'm really happy to hear of the future improvements. I'm getting this error today on several of my sites "APCu is not configured correctly. Please refer to https://wordpress.org/extend/plugins/apcu/installation/ for instructions." I'm guessing this is due to the upgrading. Any idea how long this message is typical to last? It's been happening since yesterday.

    Idahome
    Novice

    Re: Wordpress Managed PHP Version

    I got the same error. The wait on tech support is 44 minutes. I checked my PHP version is now 5.6.27. I followed the instructions on https://wordpress.org/extend/plugins/apcu/installation/.  I replaced the old object-cache.php file using FTP which did not help. 

    I just tried deleting the object-cache.php completely and it fixed that problem for now. Gabe, please let me know if there is a better solution. I don't want my site to be slow because caching is disabled. 

    My website still behaving erratically and some pages come up HTTP ERROR 503. I reload the page until it comes up. 

      The good news is that the PHP update fixed my "The Events Calendar" plugin issue!

    Thanks, Ann

    Employee
    Employee

    Re: Wordpress Managed PHP Version

    @abuzzelli @Idahome

     

    There's a known issue in WordPress core with APCu that'll be patched in the next release, that may be it.  Please share the URLs experiencing the issue so and tag me the team can take look.  Re: the 503's, that's the known issue that should be resolved in the next week, though most should be resolved today.

     

    Thanks,

    Gabe

     

    Gabriel A. Mays
    Head of WordPress Products, GoDaddy
    Idahome
    Novice

    Re: Wordpress Managed PHP Version

    My websites with the APCu issue are https://idahohighcountry.org and http://www.bannockcounty.us and http://bearriverheritage.com/. As I said before, I deleted  the offending file to bring my website back up. Is that the best resolution until the next patch is released? When will it be released so I can restore the file?

     I am unable to sign connect to http://bearriverheritage.com/ via FTP so I can't delete the file. Is that something that you @Gabe or a tech can do for me. I don't have 45 minutes to wait on the phone for tech support.

    Thanks, Ann

    @Gabe

    abuzzelli
    Experienced

    Re: Wordpress Managed PHP Version

    abuzzelli
    Experienced

    Re: Wordpress Managed PHP Version

    @Gabe I deleted the object-cache.php files on the problem sites and it brought them back up for now. 

    Mehmet7573
    Novice

    Re: Wordpress Managed PHP Version

    I have this problem do you have any idea? 

    APCu is not configured correctly. Please refer to https://wordpress.org/extend/plugins/apcu/installation/ for instructions.

     

    www.egitimdeteknoloji.com

    smifff
    Novice

    Re: Wordpress Managed PHP Version

    Can you do the same for aawga.com ? I can't get into it and I have not setup FTP. I get the same APCu error that has been seen hear by others.

    Thanks

    Employee
    Employee

    Re: Wordpress Managed PHP Version

    I was also seeing the "APCu is not configured correctly. Please refer to https://wordpress.org/extend/plugins/apcu/installation/ for instructions." error message on a Managed WordPress site. I renamed the object-cache.php file in the wp-content directory to object-cache-OLD.php and was then able to connect to the site.

    justin01
    Novice

    Re: Wordpress Managed PHP Version

    http://blazedefensesystems.com/ is our site. I am getting the same error message. Please help! 

     

    Thanks! 

    Community Founder
    Community Founder

    Re: Wordpress Managed PHP Version

    Gabe,

     

    I have been watching this thread for months now. I have to say, while I mildly appreciate the 'updates' you have been providing, this whole process has been the most stunning display of incompetence. From your management, to your engineers, to your useless support technicians.

     

    If you were to call GoDaddy today and mention that you've had an issue with 503 errors in the past month, do you know what they would tell you? Nothing, they would simply deny it, or say that because they can't reproduce it that second that they can't help further. An intelligent person might respond by asking, 'can't you look up any error logs to see what's going on,' to which they would respond, 'we don't have access to those'. Finally, they would open a support ticket that nobody would ever respond to.

     

    We've launched 46 websites on GoDaddy Managed WordPress in the past 1.5 years, and now instead of building new sites, we're spending our time migrating clients to new hosting companies.

     

    You, and your team, have been atrocious to work with.

     

    John

     

     

    offorchard
    Novice

    Re: Wordpress Managed PHP Version

    Please help me! I've been on the phone to your tech support now for close to 3 hours as my website www.offorchard.com has gone down with this same error message. I'm still on hold as I keep being moved around from department to department with noone able to do anything about it.  PLEASE can someone help me

    were21
    Skilled

    Re: Wordpress Managed PHP Version

    We are also having trouble with that "APCu is not configured correctly" 

    Here's our site http://wereblog.com/

    Re: Wordpress Managed PHP Version

    Hi @Gabe

    I am having the same problem, here is the error message: 

     

    APCu is not configured correctly. Please refer to https://wordpress.org/extend/plugins/apcu/installation/ for instructions.

     

    My website URL is: http://www.nutriologaexperta.net

    Can you please take a look and fix it? 

    Bisonbuff
    Novice

    Re: Wordpress Managed PHP Version

    My site was also down. www.allaboutbison.com, for the ACPu  see wordpress plugin etc...I restored my site from a backup and then loaded the fix, which only crashed it again. So I did another restore and I am back up, But is it fixed?  I also have two other sites www.frasierbison.com and www.certifiedtexasbison.com

    JoanR
    Novice

    Re: Wordpress Managed PHP Version

    Hi @Gabe
    I am having the same problem, here is the error message:

    APCu is not configured correctly. Please refer to https://wordpress.org/extend/plugins/apcu/installation/ for instructions.

    My website URL is: https://www.westcottcc.org
    Please take a look and fix it.

     

    Thank you for any assistance you can provide.

    Dcaro1023
    Novice

    Re: Wordpress Managed PHP Version

    Hi Gabe,  

    I have probably about 150 to 200 managed wordpress installs - as this is my primary hosting for my clients and this is a huge impact on my clients site and ultimately our productivity internally and our perception to our clients and the service we provide to them - the quality of the product.  I trust you are dealing with the issue in the matter of urgency it deserves but I think its important that you know just how it is impacting us as a good client of yours.

    Dan Caropreso

    WZ
    Novice

    Re: Wordpress Managed PHP Version

    My website has the same issue: APCu is not configured correctly. Please refer to https://wordpress.org/extend/plugins/apcu/installation/ for instructions.

     

    I am in the middle of a campaign and no one can access my site. I need this rectified now.

    Frankorama
    Novice

    Re: Wordpress Managed PHP Version

    FYI, if we all want to join forces, there is another thread with a bunch of other users experiencing similar problems: https://www.godaddy.com/community/Managing-WordPress/Managed-WordPress-Memory-Settings/m-p/30624 -- It looks like this issue has been around for a couple of weeks, generating error messages that are not consistently reproducible, presumably because things are getting loaded in and out of the cache improperly and unpredictably.  I was able to restore sanity and stop all the errors by renaming my object-cache.php file to prevent the object cache code from loading.  I talked with Matthew in hosting support at GoDaddy, and he says that it's a "known issue with Managed Wordpress", but they have no timeframe for fixing it at the moment.

     

    Re: Wordpress Managed PHP Version

    Hi! I am experience the ApCu issue as well. Please take a look when you can or advise on what to do: http://einlanzergame.com/

    ErikErnst
    Novice

    Re: Wordpress Managed PHP Version

    @Gabe

    I had the same "APCu Object" problem and solved it by following your example. Not sure, what I should do now as I take it the cache is not working?

     

    Site:

    siskaskitchen.com

    Re: Wordpress Managed PHP Version

    I had the same problem with my site as well.

     

    I deleted the object-cache.php and object-cache.php.apc files located in the wp-content directory and that seemed to fix it for me.

    fjordaniv
    Novice

    Re: Wordpress Managed PHP Version

    While I haven't had the ACPu issues others here have experienced, I have to agree that this "upgrade" has turned into a fiasco.

     

    My MWP site usually loaded in 2-4 seconds prior to the upgrade. In spite of the improved caching and the newer version of PHP, the load times have increased dramatically, often approaching 30 seconds in the past 2 days. The site is down, for all intents and purposes.

     

    I'm not running a commercial site; if I were or had a site loaded for a client, I could only imagine the loss of revenue brought about by this precipitous drop in performance.

     

    Upgrading to a version of PHP that's been on the market for 2 years should not be this chaotic. I have serious questions about the competence of those responsible for the upgrade, and doubts about the viability of GoDaddy's managed Wordpress as a sustainable product.

     

    I've been reasonably happy with the service until recently, but my subscription expires soon, and unless these issues are resolved quickly, I see no point in shelling out more for hosting that renders my site effectively unreachable.

    TSHolleman
    Novice

    Re: Wordpress Managed PHP Version

    I found this plugin that seems to do a good job displaying WordPress Components within a server's installation: https://wordpress.org/plugins/debug-info/developers/.

     

    This response from the plugin's developer seems to indicate that it is safer than using php.info:

    https://wordpress.org/support/topic/does-this-plugin-expose-my-site-to-hackers/.

     

    Hope this helps other viewers on this thread.

     

    Heysooooos
    Novice

    Re: When is PHP 7 coming to WordPress Managed Hosting?

    I've been reading all the posts re: php upgrade. I just updated the Publish to Apple News plugin, hoping that the fix was in, but still get the message: 
    Parse error: syntax error, unexpected T_STRING in /home/content/39/7725539/html/grannytravels/wp-content/plugins/publish-to-apple-news/apple-news.php on line 44

     

    WHEN is this going to be fixed? I am seriously contemplating moving my sites to a different host that doesn't have this issue.

     

    Thx

    Re: Wordpress Managed PHP Version

    My first reply to this thread was 3 months ago.  While I appreciate the updates, I'm no longer waiting. I'm moving all the sites I manage on GoDaddy to another host, and won't be hosting with GoDaddy any time in the near future. While GoDaddy, one of, if not the largest domain and host providers, is continuing to make money, the businesses I work with can't afford to lose money by waiting for this. They are smaller businesses that also include non-profit organizations. This is one of the worst business and customer service experiences I have ever seen.

    Good luck everyone, I hope you don't have to wait much longer.

    Brent1
    Novice

    Re: Wordpress Managed PHP Version

    Nothing but excuses. PHP 7.0 was released on 3 December 2015, and 7.1 was released a year later.

    svache
    Novice

    Re: Wordpress Managed PHP Version

    I'm shocked to see people here actually have 5.4+ ..My hosting shows 5.3.24. 

    Seeing as I have to set a site up that needs woocommerce, I will host it elsewhere. There's various threads with people asking about the PHP version on godaddy, 7 has been out for a long time and there's no excuse to not be on 5.6..

    Employee
    Employee

    Re: Wordpress Managed PHP Version

    Hi @svache.  GoDaddy's Managed WordPress Hosting has been on PHP 5.6 for some time now.

     

    If you're not on PHP 5.6 then you're probably on cPanel or Plesk hosting, which have the ability to manually update to other PHP versions if you wish.  I recommend checking in the Web Hosting forums if you have questions.

     

    Thanks,

    Gabe

     

    Gabriel A. Mays
    Head of WordPress Products, GoDaddy
    onkar2510
    Novice

    Re: Wordpress Managed PHP Version

    dear Gabe

     

    Any solution for changing the php limit in managed wordpress isnce my company has already bought a package for an entire year and  has invested on all the plugins and themes please reply asap

     

    other wise please transfer my managed wordpress hosting to normal cpanel hosting please ,we cant invest more or cancel this project

    arovney
    Novice

    Re: Wordpress Managed PHP Version

    Here is what mine says:

     

    "WooCommerce Stripe - The minimum PHP version required for this plugin is 5.6.0. You are running 5.4.19."

     

    I went in to check my PHP settings in godaddy and the only options I have for version are 5.3 and 5.4. It's already set to 5.4.

     

    Any suggestions?

    Re: When is PHP 7 coming to WordPress Managed Hosting?

    Somewhere in this thread I saw that an announcement would be made towards the end of the first quarter. That has past. 

     

    Is PHP 7 coming or do I need to direct my clients elsewhere?

    Pro Community Founder Artisan Pro Community Founder Artisan
    Pro Community Founder Artisan

    Re: When is PHP 7 coming to WordPress Managed Hosting?

    My Managed WordPress account is now on PHP 5.6.27. PHP 5.6 rolled out on Managed WordPress a little while ago. It may continue to be rolling out now, Gabe Mays may have some more info.

     

    If you're on shared hosting you can select which PHP version you are using:

     

    https://ca.godaddy.com/help/view-or-change-your-php-version-3937

     

    Here are the current versions of PHP (and other parts of the stack) on GoDaddy:

     

    https://ca.godaddy.com/help/software-versions-shared-hosting-897

     

    I note cPanel, Plesk and Managed WordPress all support 5.6+ whereas the others do not.



    Alex Sirota, PMP - NewPath Consulting - Schedule some time with Alex
    "At the moment of commitment, the universe conspires to assist you." -Johann Wolfgang von Goethe
    Pro Community Founder Artisan Pro Community Founder Artisan
    Pro Community Founder Artisan

    Re: Wordpress Managed PHP Version

    @arovney PHP 5.6 is only available on certain hosting packages from GoDaddy. Check out the list here:

     

    https://ca.godaddy.com/help/view-or-change-your-php-version-3937



    Alex Sirota, PMP - NewPath Consulting - Schedule some time with Alex
    "At the moment of commitment, the universe conspires to assist you." -Johann Wolfgang von Goethe
    technologyc
    Novice

    Re: Wordpress Managed PHP Version

    Hi,

     

    Sorry this topic is very technical so I might be lost... My Yoast plugin tells me automatically that my PHP version is way too old and I HAVE to change it as soon as possible. It's PHP 5.3.

    I have a Deluxe hosting with Wordpress installed on Linux. According to the link previously shared, I should have an option to upgrade to 5.6.27 ("Managed Wordpress") but I have only 5.3 or 5.4... 

    Can you tell what to do to get 5.6 or higher?

     

    Thanks,

    Francois

    GoDaddy Pro
    GoDaddy Pro

    Re: Wordpress Managed PHP Version

    We just checked our Godaddy Cpanel Shared hosting and PHP 7.1 is now available... has anyone else noticed this?

     

    Last I saw we had a promise of it possibly being available by the end of December... sounds too good to be true.

    SB1
    Novice

    Re: Wordpress Managed PHP Version

    Yep seeing 7.0 and 7.1 both in cPanel hosting (actually 7.0.20). Just saw it yesterday myself and successfully updated to 7.0 this morning. So far so good. But this is the Managed WP thread. No idea what's available for managed WP hosting.

    taruckus
    Novice

    Re: Wordpress Managed PHP Version

    Still on 5.6.27; not even the latest release. Any timetable on getting PHP 7 to Managed WP hosting?

    taruckus
    Novice

    Re: Wordpress Managed PHP Version

    floridason
    Novice

    Re: Wordpress Managed PHP Version

    Gabe, Feed them social says higher v. of PHP required. 

    Here is what I see in my managed wordpress account (exchangeclubofindianriver.org)     WP Statistics Disabled — You are running an unsupported version of PHP.

    WP Statistics has detected PHP version 5.3.24 which is unsupported, WP Statistics requires PHP Version 5.4.0 or higher!

    Please contact your hosting provider to upgrade to a supported version or disable WP Statistics to remove this message.

    Employee
    Employee

    Re: Wordpress Managed PHP Version

    @taruckus@SB1@floridason@TCB-Designer@MichaelAlbany@onkar2510

     

    Hey folks.  Sorry for the late reply, I found this post notification in my junk folder.  If you want PHP 7+ on Managed WordPress, then check out our new Pro Managed WordPress platform: https://www.godaddy.com/hosting/pro-wordpress-hosting

     

    It runs PHP 7.1 and MySQL 5.7, includes free SSL, runs in a containerized environment, includes a free Gravity Forms license, has a dedicated WordPress support team and more.

     

    Thanks,

    Gabe

     

    Gabriel A. Mays
    Head of WordPress Products, GoDaddy

    Re: Wordpress Managed PHP Version

    @Gabe,

     

    Here is the issue I have with this. When I came on board I was sold "unlimited hosting" which btw is rather limited and was then, but I digress. The main issue is that WP Managed Business account is limited to how many sites I can have, 5.

     

    I actually have 9 databases installed at the moment. When cpanel first came out I was told that migrating to cpanel would be supported and there would be no cost to migrate. That literally lasted less than a week. There were issues, understandably, that made it less compatible to go from the old system to cpanel. 

     

    Now we are being told to move to Managed WP, because it is great! Which, it isn't. I will lose access to FTP transfers and a few other tools I use regularly. Additionally I will have to pay more for Managed WP. 

     

    As a reseller I create temporary sites all the time to build demos for clients. These site will often overlap in their time on my account before I move them to the clients sites. I could have as many as 3 sites pending at once in season (which is coming up soon for me). Add my own 4 site, plus a general test site and I almost triple my cost. 

    All that and honestly managed WP is not all its cracked up to be for my needs. For the average user, maybe. But as a reseller of GD products, I should be charged less, not more, to bring clients onboard. 

     

    Michael

    fjordaniv
    Novice

    Re: Wordpress Managed PHP Version

    @Gabe

    A few questions regarding Pro Managed Wordpress:

    1. When you say "If you want PHP 7+ on Managed WordPress," does this mean that older Managed Wordpress plans won't be upgraded to PHP7 in the foreseeable future?

    2. Is there a way for current Managed Wordpress users to upgrade to Pro accounts?

    3. What differentiates Godaddy's Pro Managed Wordpress from other, often less expensive alternatives?

     

    I ask because some of us are pining for the additional performance of PHP 7 on the older Managed Wordpress plans, but many might not need some of the additional features of the Pro plan or desire to pay a premium to gain the current version of PHP7, which other providers are rolling out without price increases.