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    adam-fx
    Skilled

    staging site timeout on verizon network

    Here's a good one, im baffled and not able to work on my site... any help is appreciated.

    My wordpress production site it totally fine up and running anywhere. My staging site times out on verizon networks based on the following:

    • Tried at home (verizon fios) staging times out
    • Office (20 miles away, verizon fios) staging site times out
    • My wife's phone (verizon wireless, not wifi) staging site times out
    • My phone (Att wireless) works!
    • Godaddy tech (not verizon, not sure their carrier) works!
    • Site appears on all geopeeker sites
    • I reinstalled staging 3 times over

    I got it to work yesterday at home, it just started to work randomly and was fine for hours. Today at my office, staging isn't working. I didn't check at home today because I thought all was fine, but clearly not. Any suggestions??? What is going on?

    6 REPLIES
    Moderator
    Moderator

    Re: staging site timeout on verizon network

    Hey @adam-fx,

     

    Generally when this sort of issue occurs, it means there is some sort of block or filter either within the local network or your ISP that is interfering with the connection the site.

     

    You mentioned uninstalling/reinstalling the staging a few times the night before when it started to work again. Have you tried clearing local cache settings from your work network to be sure you weren't just resolving to the stored results from the previous testing attempts?

     

    Beyond that, I'd recommend reaching out to either your network admin or ISP to be sure they're allowing the connection to your staging site.

     

    CG - GoDaddy | Community Moderator
    24/7 support available at x.co/247support
    adam-fx
    Skilled

    Re: staging site timeout on verizon network

    Thanks @CG for the response, here's an update and more details on the issue: 

     

    I have a support ticket out to the ISP, they are looking into it and hope to have a response in the next day or so. This is frustrating as it appears to be geographically local so its not on everyone's radar.

    • This issue is with all my clients staging sites... not just one.
    • This is happening at multiple locations, many miles apart so its beyond a local issue.
    • I have cleared cached, flushed dns, release/renew dns, etc.
    • I can access the staging sites via proxy websites
    adam-fx
    Skilled

    Re: staging site timeout on verizon network

    hi @CG,

    So verizon says its not them, I contacted godaddy tech and they said again, its not GoDaddy. Im in limbo...

    Then magically, randomly it worked. Right now I see my staging site. I just ran two tracert

     

    1 2 ms <1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 1 ms 1 ms 1 ms lo0-100.NYCMNY-VFTTP-411.verizon-gni.net [71.167.191.1]
    3 11 ms 37 ms 7 ms B3411.NYCMNY-LCR-22.verizon-gni.net [100.41.2.158]
    4 * * * Request timed out.
    5 3 ms 3 ms 22 ms 0.et-11-0-2.BR2.NYC4.ALTER.NET [140.222.239.35]
    6 * 5 ms 12 ms 204.255.173.54
    7 29 ms 56 ms 30 ms ae-1-11.bear2.Washington111.Level3.net [4.69.210.178]
    8 12 ms 13 ms 36 ms 4.14.98.38
    9 * * * Request timed out.
    10 82 ms 13 ms 57 ms ip-184-168-6-93.ip.secureserver.net [184.168.6.93]
    11 11 ms 60 ms 17 ms ip-184-168-6-92.ip.secureserver.net [184.168.6.92]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 24 ms 34 ms 15 ms ip-198-71-232-7.ip.secureserver.net [198.71.232.7]

    Trace complete.

     

    1 3 ms 1 ms 50 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 2 ms 2 ms lo0-100.NYCMNY-VFTTP-411.verizon-gni.net [71.167.191.1]
    3 10 ms 6 ms 42 ms B3411.NYCMNY-LCR-22.verizon-gni.net [100.41.2.158]
    4 * * * Request timed out.
    5 36 ms 5 ms 5 ms 0.et-11-0-2.BR2.NYC4.ALTER.NET [140.222.239.35]
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 14 ms 11 ms 9 ms 4.14.98.38
    9 * * * Request timed out.
    10 18 ms 10 ms 12 ms ip-184-168-6-93.ip.secureserver.net [184.168.6.93]
    11 12 ms 10 ms 89 ms ip-184-168-6-92.ip.secureserver.net [184.168.6.92]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 22 ms 14 ms 19 ms ip-198-71-232-7.ip.secureserver.net [198.71.232.7]

    Trace complete.

     

    the other day i ran a tracert on a staging site that worked and the difference is that line with the level3.net was in it. I dont know whats going on but it's somewhere in there the issue and its inconsistent. Ill see how long this lasts but since this issue arised, it will timeout eventually. Im really jsut looking for answers, not blaming the other guy.

     

    ***UPDATE*** within the hour, it timed out again. Back to it not working again.

    RebeccaH
    Novice

    Re: staging site timeout on verizon network

    Any luck with this? I am in Maryland and having the same issue with a GoDaddy staging site. I've only been able to get to it once or twice, at random times. The rest of the time, it times out. It's maddening. If you find a solution, please share it. 

    adam-fx
    Skilled

    Re: staging site timeout on verizon network

    @RebeccaH still nothing. Verizon said last Thursday they would look into it. But they insist its beyond their network. 

     

    That is good information that you are in Maryland, I think more people need to come forward if they have this issue...it is maddening. At this time my only suggestion it to use kproxy.com or similar proxy site, this allows me to access my staging site but its far from acceptable.

    sacilk
    Novice

    Re: staging site timeout on verizon network

    I had the same issue in Boston. My website was inaccessible as of 10/31/17 to anyone on the Verizon network. I went back and forth with Verizon network support and GoDaddy hosting support. Both insisted that it was not their issue. Last night I moved my website to SiteGround and the issue is resolved. It appears that Verizon is blocking GoDaddy's server for some reason. GoDaddy would not move my site to another server, but instead offered me the option to upgrade to the pro plan or purchase a CDN package. However, they could not guarantee that it would fix the problem. I suggested that someone should contact Verizon to see why they were blocking them, but they said Verizon had not contacted them, so that wasn't the issue. Luckily my site is personal and only used for job search purposes. Good luck to you. Hope they are able to resolve this issue. It sounds like many people are having the same problem.