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Adding cname record failed!

I tried several times to add a cname record but every time I got "Unexpected error occurred. If this issue continues, contact support."

 

The cname record I am trying to add is

 

Record Type :  CNAME 
Name/Host:  www 
Value/Destination:  ghs.googlehosted.com.
TTL* : 3600 
6 REPLIES 6
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Super User III Super User III
Super User III
Solution

Re: Adding cname record failed!

Try clearing your history/cache, or using a different browser.  If the problem persists contact support directly.

New

Re: Adding cname record failed!

I'm having the same problem. I've tried a number of times. my domain works on my site but isn't allowing me to secure it. I have contacted support the first time and allowed the site set up. that was friday last.

Re: Adding cname record failed!

It didn't work Nate. How can I contact support directly?

Super User III Super User III
Super User III

Re: Adding cname record failed!

Re: Adding cname record failed!

@NateI am trying to contact them via live chat but seems like they are keeping it unavailable intentionally.

Community Manager
Community Manager

Re: Adding cname record failed!

@rmJimmy It definitely sounds like you could be having browser issues if you're unable to get the chat feature to load. I'd suggest trying again specifically using a Chrome incognito window.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.