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Bought Existing domain but not listed on my domains



I purchased a domain yesterday and I received order confirmation, but I still can't see it in domain manager and other registrars announce the domain is available for registration!

What shall I do?




Hi @AVEbrahimi,

Welcome to our forums, sounds like you might have multiple accounts with us. Please use our account retrieval system to possibly locate the account of where the domain resides. If you are still unable to locate it, I suggest reaching out to our support team.

KayJay - GoDaddy | Community Moderator
24/7 support available at

No, the domain is not registered on GoDaddy.

I need a refund, immediately, thanks.

Hello @AVEbrahimi!


For refunds and anything else to do with support, you need to reach out to our support team directly. The community is not a means to reach support. Thank you for your understanding.


Heather - GoDaddy | Community Moderator
24/7 support available at