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Buying a domain through Domian Buy Services

Hello, I am from Saudi Arabia. I bought a domain through Domain Buy Services from Godaddy Yesterday. Specified price was $69.99 and it was paid by my credit card.

 

Now this was waiting with a status Contacting Domain Owner. I tried to contact chat support but all the time it says not available.

 

Please advise what should I do in this case? And how can I get my money back if the domain is not purchased.

6 REPLIES 6
Helper VI

Hello @zahid


When you buy a domain thru Domain Buy Service from GoDaddy, the purchase is not "instant". It can take up to 30 days, see this https://uk.godaddy.com/help/what-is-domain-buy-service-1699


If you want a refund you can see the refund policy here https://uk.godaddy.com/help/refund-policy-8849


If you want to contact customer support you can do it here https://www.godaddy.com/contact-us.aspx

 

I hope this will help you.
Good luck.
🙂

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.

At the time of payment it was not written anywhere that it took 30 days.

 

And for contact I want to chat with some customer support. But your service is all the time "Chat agents are currently unavailable".

 

Please show an enthusiastic interest in this matter otherwise you may be loosing clients.

@zahid- I think you have the wrong impression.

I'm not a GoDaddy employee.

I'm just a customer (since 2007) like you and I was just trying to help you with some information.

From my experience the "chat agents" will be available in approximately 4-5 hours.

Good luck.

🙂

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.

@Adrian8 - thanks for your support and guidance really appreciated

@zahidYou're welcome.
If you really appreciate it, then hit the Kudos icon 🙂

***Signature: -> Do not assume anything! If you want help, explain your problem. If my post helped you, give it a Kudo. If you have the solution, mark the topic as Solved.

Can I ask, is paying this fee a guarantee that you can buy the domain name? and that its your s then in 30 days